As Charlotte Skin & Laser celebrates 25 years, this conversation offers real insight into how Dr. Elizabeth Rostan and Practice Manager Debbie Ouvier think about growth. They walk through the decision to open Huntersville, and in doing so, they reveal the philosophy that's guided the practice from the start. You'll hear how our philosophy actually shapes decisions, from staff training to how we communicate with patients. It's the thinking behind the decisions that explains why Charlotte Skin & Laser's "big office expertise with small office feel" isn't a tagline, it's a guiding principle of our practice.

Debbie Ouvier is the Practice Administrator at Charlotte Skin & Laser, bringing over a decade of experience in practice management and operations. She specializes in building efficient, patient-centered systems that support both exceptional care and a seamless patient experience.

In this episode you’ll learn:

• Building a second location without compromising care starts with a strong foundation. A clear culture rooted in excellence, honesty, teamwork, and continuous learning makes it possible to grow while keeping standards high.
• Growth often requires leaders to evolve. Dr. Rostan’s shift from full-time clinician to a more strategic leadership role created space to focus on the bigger picture while empowering her team to deliver exceptional care.
• Consistency in patient experience does not happen by chance. Through intentional training, ongoing education, and close physician oversight, the team ensures every patient receives the same thoughtful, high-quality care regardless of who they see.

Welcome to Queen City Skin, the podcast where skincare meets science. Hosted by board-certified dermatologist Dr. Elizabeth Rostan, Founder of Charlotte Skin & Laser, this podcast here to cut through the noise — from social media myths to marketing hype — and bring you clear, evidence-based advice on caring for your skin at every stage of life.

Connect with Us:

• Website
• Instagram
• YouTube
• Facebook
• Phone: 704-333-9113

Fall is prime laser season – lower sun exposure means smoother healing, and you've got time to get your glow back before the holidays. But your results don't just happen in the treatment chair; the real magic continues at home. In this episode, Dr. Elizabeth Rostan and Alexxa Forte, cosmetic consultant at Charlotte Skin & Laser, share their favorite post-laser skincare strategies to help patients heal faster, calm redness, and extend results long after the procedure. From soothing spring water sprays to advanced peptides, they explain which products are worth the investment, how to avoid setbacks, and when it's safe to reintroduce retinol into your routine.

Alexxa Forte, cosmetic consultant at Charlotte Skin & Laser, brings years of experience helping patients navigate treatment options and personalize their laser and skincare plans. She bridges the science of dermatology with the everyday concerns of patients, making treatments feel approachable and results attainable.

Resources mentioned:

• The Skin Store
• Avène® Thermal Spring Water
• EltaMD Moisture Seal
• Revision Skincare CMT Post-Procedure Cream
• EltaMD UV Skin Recovery Red Color Correcting Green Tint Broad
• Alastin Skincare Regenerating Skin Nectar with TriHex Technology
• Spectrum SPF 50
• DefenAge 8-in-1 BioSerum
• SkinCeuticals Silymarin CF
• Avène® Cicalfate + Restorative Protective Cream
• SkinCeuticals Advanced RGN-6

Episodes Mentioned:

• 36. Lasers Explained | Redness, Spots, Scars & Skin Renewal

In this episode you’ll learn:

• Fall is the ideal window for laser treatments. Cooler weather and lower sun exposure mean easier healing and longer-lasting results.
• The right post-laser products (not just any moisturizer) speed recovery, calm redness, and boost your outcome.
• You don't have to pause your retinol for weeks. Most patients can restart within a few days, depending on skin type and healing progress.

Welcome to Queen City Skin, the podcast where skincare meets science. Hosted by board-certified dermatologist Dr. Elizabeth Rostan, Founder of Charlotte Skin & Laser, this podcast here to cut through the noise — from social media myths to marketing hype — and bring you clear, evidence-based advice on caring for your skin at every stage of life.

Connect with Us:

• Website
• Instagram
• YouTube
• Facebook
• Phone: 704-333-9113

August is Hair Loss Awareness Month, so it’s the perfect time to understand what's actually happening with your hair! Not all hair loss is the same, and not all of it is permanent. Let’s revisit a conversation between Dr. Elizabeth Rostan and Robyn Allen, RN, where they walk through how dermatologists diagnose different types of hair loss, why some shedding reverses, and how personalized treatment plans can make a meaningful difference. Whether you're noticing more strands in the drain or a widening part, this conversation clarifies what deserves attention and what you can actually do about it.

Robyn Allen, RN, is a registered nurse at Charlotte Skin & Laser with over 16 years of experience in cosmetic dermatology. She works closely with Dr. Rostan in hair loss evaluation and treatment, including PRP injections, laser-based therapies, and assists with a wide range of aesthetic and surgical dermatology procedures.

Resources mentioned:

• Hair Restoration at Charlotte Skin & Laser
• KeraLase Treatment at Charlotte Skin & Laser
• Custom HydraFacial™ at Charlotte Skin & Laser
• REVIAN RED Hair Growth System
• Viviscal® Pro
• Xtressé™ Hair Growth Gummies
• DefenAge® Pro 150K Hair Follicle Serum

Keep listening:

• 39. How Stress Can Trigger Skin Flare-Ups
• 36. Lasers Explained | Redness, Spots, Scars & Skin Renewal
• 24. Beauty Sleep IS a Real Thing | Why Sleep Shows on Your Skin

3 Hair Loss Truths Dermatologists Want You to Know:

• Not all hair loss is permanent. Stress-related shedding (telogen effluvium) triggered by illness, medication, weight loss, or emotional stress often reverses once the trigger is addressed and your hair growth cycle resets (even if it feels alarming in the moment).
• Pattern and location matter more than the volume you see in the drain. Thinning at the front or crown, a widening center part, or a receding hairline signal different causes than diffuse shedding everywhere, and each requires a different treatment approach. Dermatologists use photos, part measurements, and hair pull tests to see what's actually happening.
• The best hair regrowth results combine multiple treatments, not just one. Oral medications, targeted topicals, in-office therapies like laser and PRP, at-home LED caps, and lifestyle support work together. Relying on a single solution, even a powerful one, limits results; combination therapy is where the magic happens.

Welcome to Queen City Skin, the podcast where skincare meets science. Hosted by board-certified dermatologist Dr. Elizabeth Rostan, Founder of Charlotte Skin & Laser, this podcast here to cut through the noise — from social media myths to marketing hype — and bring you clear, evidence-based advice on caring for your skin at every stage of life.

Connect with Us:

• Website
• Instagram
• YouTube
• Facebook
• Phone: 704-333-9113