As Charlotte Skin & Laser celebrates 25 years, this conversation offers real insight into how Dr. Elizabeth Rostan and Practice Manager Debbie Ouvier think about growth. They walk through the decision to open Huntersville, and in doing so, they reveal the philosophy that's guided the practice from the start. You'll hear how our philosophy actually shapes decisions, from staff training to how we communicate with patients. It's the thinking behind the decisions that explains why Charlotte Skin & Laser's "big office expertise with small office feel" isn't a tagline, it's a guiding principle of our practice.

Debbie Ouvier is the Practice Administrator at Charlotte Skin & Laser, bringing over a decade of experience in practice management and operations. She specializes in building efficient, patient-centered systems that support both exceptional care and a seamless patient experience.

In this episode you’ll learn:

• Building a second location without compromising care starts with a strong foundation. A clear culture rooted in excellence, honesty, teamwork, and continuous learning makes it possible to grow while keeping standards high.
• Growth often requires leaders to evolve. Dr. Rostan’s shift from full-time clinician to a more strategic leadership role created space to focus on the bigger picture while empowering her team to deliver exceptional care.
• Consistency in patient experience does not happen by chance. Through intentional training, ongoing education, and close physician oversight, the team ensures every patient receives the same thoughtful, high-quality care regardless of who they see.

Welcome to Queen City Skin, the podcast where skincare meets science. Hosted by board-certified dermatologist Dr. Elizabeth Rostan, Founder of Charlotte Skin & Laser, this podcast here to cut through the noise — from social media myths to marketing hype — and bring you clear, evidence-based advice on caring for your skin at every stage of life.

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