Jeff is Founder and CEO of Key Performance Integrators (KPI), a firm providing Fractional COO services. He partners with visionary business owners to develop efficient and scalable systems and processes. KPI helps to identify, document and improve the key processes that drive their client’s business, train their teams so they can measure and continuously improve. KPI helps business owners achieve their goals and grow their business.

We had a wonderful discussion about Jeff’s work with his clients and their teams to drive change. Here are a few key markers:

• Business Overview and team experience 1:09
• How to make a difference as Fractional COO 2:10
• Driving change and get buy-in from the client’s team 4:44
• Driving change in large versus small organizations 8:43
• Same type of problems surface across industries 10:24
• Getting people aligned in the face of change 12:25
• Top three skills that make a difference at the client 14:51
  •         Process – Data - Accountability
•  Example of a successful client transformation 20:01
•  Jeff’s contact information 22:03

  Contact information: 

https://www.kpintegrators.com/

https://www.linkedin.com/in/jeffreyprovost

Today’s guest is Brett Knopf with KnopfKnows Solutions. 

 He is a Performance Coach and Business Strategist with over two decades of experience in Leadership and Sales Management across multiple verticals.  

He has delivered nearly 1000 presentations over the course of his career for highly successful organizations such as United Healthcare, Equinox, and Hitachi, to name a few.  

 Brett's mission is to empower leaders and teams to create work environments that focus on collaboration, transparency, self-accountability and personal development in order to recruit, retain and develop elite performers at all levels of the organizations he works with.  

 He recently published his first book:  “Everyday People Extraordinary Sales Success: Sales Secrets From Those Who Won Financial Freedom and Their Life Back”  which hit #1 Bestseller in multiple categories.

 We had a wonderful discussion about Brett’s work with his clients and their teams. Here are a few key markers: 

• Background and inception of KnopfKnows Solutions 1:10
• Building a culture of team accountability 3:30
• Importance of clarity when building a culture 6:00
• Nuanced approach to team development 7:50
• Managing skill versus will issues 10:50
• The servant leader model 12:40
• A flexible and customized approach to working with clients 14:00
• Different needs in a new versus stabilized business 18:30
• Helping people to perform at the highest level 20:00
• The not so hidden cost of keeping the wrong players on the team 23:00
• Coaches as sounding boards to help clients work through challenges 25:10
• Contact information 28:17

 Contact information: 

 Brett Knopf

KnopfKnows Solutions, LLC

Cell phone: 551-404-4060

https://knopfknowssolutions.com

https://www.linkedin.com/in/brettknopf/

Today’s guest is Australia-based Roslyn Ranse. She is a travel advisor and business strategist who’s been in the travel industry for over 15 years. She is the founder of Travel Agent Achievers, where she educates and mentors other travel consultants to grow their business and put in place systems and processes that will accelerate their business and ultimately enhance their client’s experience. Roslyn educates her community through live events, courses and masterminds. She is also the host of the Travel Agent Achievers podcast.

Here’s what we cover in our conversation:

• How Roslyn became an entrepreneur after a long corporate career 1:08
• Initial challenges after starting her travel business 3:30 
• Started her 2nd business focused on educating other travel agents 5:10
• Delegating the right things to continue to grow and enjoy the business 6: 00
• Challenges to find the right people and build a strong team 7:33 
• Mapping out processes and clearly defining roles help others to execute 10:00
• Avoiding the trap of thinking that every client is different 13:40
• The travel experience starts when clients book the trip 17:00
• Curating long-term client relationships to create personalized experiences 17:40
• Building a strong team to prepare for the next level of growth 20:40  

 Roslyn’s contact information:

 www.travelagentachievers.com

info@travelagentachievers.com

LinkedIn: 

https://www.linkedin.com/in/roslynranse/