What happens when a family-owned computer repair shop faces the recession, changing technology, and the challenges of scaling? James Thompson of ECS Technology Solutions shares how he transformed his father’s local IT business into a thriving managed service provider (MSP).

In this episode of Now That’s IT: Stories of MSP Success, host Chris Massey dives into James’s journey of turning obstacles into opportunities, including:

• Transitioning from break/fix to managed services — and convincing his father it would work
• Building a support group for family-owned businesses to navigate unique challenges
• Scaling from 4 employees to 23 while maintaining strong culture and customer relationships
• The pivotal role of EOS (Entrepreneurial Operating System) in fixing leadership gaps post-COVID
• Why culture, accountability, and the “right people in the right seats” fuel long-term MSP growth

Whether you’re running a family business, leading an MSP through change, or looking for inspiration on leadership and culture, James’s story shows how resilience, vision, and people-first leadership can transform an IT business into something remarkable.

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'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today.

Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.

This podcast provides educational information about issues that may be relevant to information technology service providers.

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