Voices of Ovation is a special segment on our Ovation Learning Institute podcast where we shine a light on the inspiring individuals and their extraordinary stories that strengthen and encourage local communities. From passionate team members to devoted partners, Voices of Ovation celebrates the personal stories and achievements that drive meaningful change in the healthcare landscape.

In this episode, Program Manager for the Ovation Learning Institute, David Winchester, speaks with Ovation Healthcare’s Service Desk Representative, Jay Hamer. Jay is a corporate communications professional, bringing a unique blend of healthcare and corporate IT experience. With a deep understanding of empathy and human connection, Jay is passionate about crafting compelling narratives that resonate with diverse audiences, driving brand awareness for Ovation, and fostering strong relationships with stakeholders to drive impactful business outcomes.

Voices of Ovation is a special segment on our Ovation Learning Institute podcast where we shine a light on the inspiring individuals and their extraordinary stories that strengthen and encourage local communities. From passionate team members to devoted partners, Voices of Ovation celebrates the personal stories and achievements that drive meaningful change in the healthcare landscape.

In this episode, Program Manager for the Ovation Learning Institute, David Winchester, speaks with Ovation Healthcare’s Director of People Development & Training, Anna Saunderson. Anna leads strategic initiatives in talent development, leadership, and organizational culture. Educated at the University of Cambridge in England, where she studied Social Anthropology, Anna developed a deep curiosity about global cultures and human behavior—an interest that sparked her passion for HR. With over two decades of international experience across the financial services and healthcare sectors, she brings a thoughtful, people-centered approach to building high-performing, inclusive workplaces that drive business success.

Welcome back to Part 2 of our conversation with Scott Cooper. In Part 1, we discussed the hybrid revenue cycle model and how organizations balance cost, quality, and patient experience. In this segment, we'll dive into assessing opportunities for improvement, implementation strategies, and how hospitals can address staffing challenges.

Join us as Ovation Healthcare’s Executive Advisor, Jessie Neitzer, speaks with President of Revenue Cycle Management, Scott Cooper, about the future of revenue cycle management and how healthcare organizations can create cost savings without compromising the patient experience through a hybrid operating model.

As financial pressures and workforce challenges continue to impact healthcare organizations, this episode explores why the future of revenue cycle management is not about choosing between cost and patient satisfaction but understanding where each function belongs. Listeners will gain insights into the strategic advantages of hybrid models, key operational considerations and how hospitals can balance performance, patient engagement, and long-term sustainability.

If you’re interested in learning how Ovation Healthcare can help your hospital evaluate and implement a hybrid revenue cycle strategy, please email info@ovationhc.com.

Join us as Ovation Healthcare’s AVP, Workforce Management, Jessica Drummond, speaks with Knox Community Hospital’s Chief Financial Officer, Danielle O'Brien, and Chief Nursing Officer, Carol Emery, about the challenges and successes shaping workforce performance within their organization.

From staffing alignment to actionable workforce strategies, Danielle and Carol share real-world insights on what it takes to build a sustainable workforce performance in today’s ever-evolving healthcare environment.

To learn how Ovation Healthcare can support your healthcare organization’s workforce, please contact info@ovationhc.com.

Fostering a Culture of Excellence & Improvement: Prioritizing safety, quality, and experience of care in your organization