When Bart Berkey asks Matt Uhler what he does that most people don't, his answer is simple: "I keep my word." When he tells someone he will call at a specific time, it weighs on him until he does.

Matt learned that from the people who raised him, and from his grandfather, the superintendent of a brickyard, who once pulled up to a picket line, handed the striking workers horseshoes and games, and then walked through the gate to do his job.

At 17, with no plan for college, his metal shop teacher, Mr. Shermer, told him: you know how to clean, you need a mop and a bucket, why don't you just start a business? Matt built that cleaning company to 40 employees and sold it at 26. Selling it opened a door he didn't know existed, and he has spent nearly 29 years since helping people buy, sell and finance Main Street businesses. Along the way he has owned 40 businesses and still holds an active stake in about 20, which he calls his own mutual fund.

Bart and Matt talk about running away from something versus running toward something, why our identity has to step up to who we really are now, learning to say no with integrity, and why HUMANALITY™ will become even more valuable as so much of business moves to automation.

In this episode:

I keep my word

His grandfather and the brickyard

A mop, a bucket and a business at 17

40 employees, sold at 26

Running away from, then running toward

Identity has to step up to who you are now

His first deal: a $24,000 business

Saying no with integrity

Owning 40 businesses

HUMANALITY™ in an automated world

ABOUT MATT UHLER

Matt Uhler is the founder of Amped Success, an education and training company that teaches people how to buy, sell, finance and partner in businesses, and host of the What's Your Deal? podcast. He has spent nearly 29 years as a business broker working mostly with Main Street businesses.

Most People Don't... But YOU Do! is hosted by Bart Berkey, who spent 16 years as a global executive with The Ritz-Carlton and now builds HUMANALITY™, a system for making people feel cared for, valued, seen and heard rather than processed.

CONNECT WITH BART

Connect with me on LinkedIn: https://www.linkedin.com/in/bartberkey/

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When Bart Berkey asks Poonam Bhuchar what she does that most people don't, she doesn't hesitate. "I think most people don't listen. I think most people react, and that is the problem for so many things."

Poonam is a divorce strategist, a coach, a corporate immigration attorney, the author of SAFE from the Pain, and the founder of Kozy Wheels. She and Bart met co-hosting David Meltzer's Office Hours, and in this conversation she explains how she learned to stop reacting: at least an hour every morning checking in with herself, because most people "check their bank accounts before they check in with themselves."

She shares a moment from the week before the recording when she was absolutely correct in why she was reacting, but wrong in the reaction, and the habit that served her when she ran a law firm: telling her staff, "I'm going for a walk," before any major decision. Bart connects it to a story about firefighters and choosing to be kind over being right.

Then Poonam brings it to her work. People spend tens to hundreds of thousands of dollars in legal fees because they are reacting, so she helps her clients emotionally stabilize before they strategize, and asks them about the life they want to lead rather than the life they did lead. Do you really want the house? Do you really want 100% custody?

In this episode:

Most people don't listen, they react

Checking in with yourself before your bank account

Correct in why, wrong in the reaction

Going for a walk before a big decision

Kind over right

Find what works for you, even ten minutes watching the birds

Emotionally stabilize before you strategize

The life you want to lead, not the life you did lead

The SAFE method

Kozy Wheels: buy two, donate one

ABOUT POONAM BHUCHAR

Divorce strategist, coach and corporate immigration attorney, author of SAFE from the Pain: How to Lead a Happy and Fulfilled Life, and founder of Kozy Wheels, a wheelchair blanket company partnered with the Disabled American Veterans.

Most People Don't... But YOU Do! is hosted by Bart Berkey, who spent 16 years as a global executive with The Ritz-Carlton and now builds HUMANALITY™, a system for making people feel cared for, valued, seen and heard rather than processed.

CHAPTERS00:00 Cold open: most people don't listen, they react00:43 Welcome, Poonam Bhuchar02:15 What Poonam does that Most People Don't02:53 Checking in with yourself every morning05:02 Correct in why, wrong in the reaction05:46 I'm going for a walk06:30 Kind over right: the firefighter video09:54 Find what works for you11:45 Ten minutes watching the birds12:15 How she became a divorce strategist14:38 Emotionally stabilize before you strategize15:04 The life you want to lead15:27 Do you really want the house?15:48 HUMANALITY™ in divorce18:01 The SAFE method18:41 Most People Don't, four times over19:25 Kozy Wheels21:46 What Bart is taking away22:46 Where to find Poonam

CONNECT WITH BART

Connect with me on LinkedIn: https://www.linkedin.com/in/bartberkey/

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Teri Pruitt was dragged to a fall play audition in high school, didn't get cast, and said yes when the director asked if she wanted to do props. She had no idea what she had just agreed to. That yes turned into more than 30 years in the theatrical process, more than 25 years on Broadway, and two decades as a dresser on Wicked.

When Bart Berkey asks what she does that most people don't, Teri says she says yes and starts without knowing what to do or how to do it. She also admits that for years her pride kept her from asking for help, and that she was inventing wheels that had already been invented.

Today, as the founder of Open the Aperture, Teri brings the lessons of Broadway into businesses. She and Bart talk about the director's umbrella that keeps a whole company working toward one vision, her three E's of entertain, educate and enlighten, and how Bart sees them through 16 years at The Ritz-Carlton. Then Bart asks the question every leader wants answered: how do you deliver excellence night after night, for 20 years, on the same show?

Teri closes with a lesson from her dad. There are only three things required to be a professional: hello, goodbye, and work-related information.

In this episode:

Say yes and start without knowing how

Let go of your pride and ask for help

Is Broadway really cutthroat?

The director's umbrella

Entertain, educate and enlighten

Ladies and gentlemen serving ladies and gentlemen

Delivering excellence when you don't feel like it

Never the same group of people twice

Hello, goodbye, and work-related information

ABOUT TERI PRUITT

Teri Pruitt has spent more than 25 years on Broadway, including two decades as a dresser on Wicked, and holds a master's degree in costume design and technology from Illinois State University. She is the founder of Open the Aperture, bringing the lessons of the theatrical process to businesses through keynotes, workshops and conversations.

Most People Don't... But YOU Do! is hosted by Bart Berkey, who spent 16 years as a global executive with The Ritz-Carlton and now builds HUMANALITY™, a system for making people feel cared for, valued, seen and heard rather than processed.

00:00 Cold open: it is my job to do my job

00:36 Welcome to Most People Don't

01:01 Most Gorillas Don't, the new children's book

02:00 Meet Teri Pruitt

03:11 Dragged to the fall play audition

04:51 I got bit, man

05:43 Many roads to Broadway

06:35 Saying yes, and a road to Damascus moment

07:55 Letters to New York

08:22 What Teri does that Most People Don't

08:56 Pride, and learning to ask for help

10:06 Is theater really cutthroat?

12:46 A dresser on Wicked

13:59 The best part of the job is people

15:07 A stage door story

16:41 Fame is different in New York

18:04 Bringing talented people together

18:27 Line up at The Ritz-Carlton

20:13 The director's umbrella

20:44 The three E's: entertain, educate, enlighten

23:07 The three E's in hospitality

25:08 Ladies and gentlemen serving ladies and gentlemen

27:31 The Pendry, and the scent of enlightenment

28:24 23 years of Wicked, 20 of them for Teri

29:09 Delivering excellence night after night

29:30 Never the same group twice

30:21 That's where the joy is

32:21 Hello, goodbye, and work-related information

33:39 Bart adds one more: thank you

34:26 They're there for a reason

35:02 Where to find Teri

CONNECT WITH BART

Connect with me on LinkedIn: https://www.linkedin.com/in/bartberkey/

Subscribe to my newsletter: https://www.bartaberkey.com/join-the-newsletter

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Identity, mindset and real change, with Anthony Trucks, former NFL player, speaker and author of Identity Shift.

Anthony Trucks grew up in foster care, made it to the NFL, and by his mid-twenties had watched his marriage, his business and his sense of himself fall apart. In this conversation with Bart Berkey he talks about the morning he looked in the mirror and did not like who he saw, and the slow, uncomfortable work of becoming someone he did.

WHO YOU ARE WHEN YOU'RE NOT THINKING ABOUT IT

Anthony defines identity as your natural habits, patterns and perspectives, the mechanisms that fire without you paying attention. He explains why most of it was never chosen on purpose, how it shows up in your marriage, parenting, money and health, and how he rebuilt his by studying the people he wanted to be like and practising their habits until they became his own.

In this episode:

Not being right, getting it right

Perspective precedes enlightenment

Asking the people you hurt what you did wrong

Why change is hard: the tribe, the discomfort, and the one-day wonder

A video a day for almost ten years

Let the business tell you what to do

Most people don't really dream

00:00 Cold open: January 1st, 2016, in the mirror

00:39 Welcome, Anthony Trucks

01:38 What Anthony does that Most People Don't

01:53 Not addicted to being right, addicted to getting it right

02:57 Someone cuts you off in traffic

03:18 Perspective precedes enlightenment

04:30 Where the "Anthony Truckisms" come from

05:18 A video a day for almost ten years

06:36 As a kid, wanting to get it right for Mom

07:58 When he finally liked the man in the mirror

08:12 The NFL, three kids and a life that fell apart

09:13 "I don't like this guy"

10:00 Divorced, then remarried to the same woman

10:25 How did you actually learn to change?

11:25 Ego, everyone's greatest obstacle

11:53 Asking the people you hurt what you did wrong

12:42 Your identity is who you are when you're not thinking about it

14:18 Building the man he wanted to be, on purpose

14:57 Teenagers who still call home

16:42 Why most people don't

16:57 Leaving the tribe

18:55 Bart's "good, the bad and the ugly" moment

19:54 Why he started the daily videos

22:28 Legacy, and putting yourself out there

23:43 Let the business tell you what to do

24:41 100% of $100,000 or 40% of a million

25:50 A shout-out to Chanel

26:32 Who else do you want to become?

28:10 Easy to be, better to become

28:40 Most people don't really dream

30:21 Thank you, Anthony

ABOUT ANTHONY TRUCKS

Former NFL player, American Ninja Warrior contestant, speaker and author of Identity Shift.

Website: https://www.anthonytrucks.com

ABOUT THE SHOW

Most People Don't... But YOU Do! is hosted by Bart Berkey, who spent 16 years as a global executive with The Ritz-Carlton before building Most People Don't, LLC. The show is in the top 2% of podcasts globally, with more than 250 episodes about the small, deliberate things that separate a good intention from an exceptional human experience.

CONNECT WITH BART

Connect with me on LinkedIn: https://www.linkedin.com/in/bartberkey/

Subscribe to my newsletter: https://www.bartaberkey.com/join-the-newsletter

Book me for a keynote presentation: https://www.bartaberkey.com/booking-engagement-page

Apple Podcasts: https://podcasts.apple.com/us/podcast/most-people-dont-but-you-do/id1556134592

All episodes: https://www.bartaberkey.com/podcast

Fear, self-talk and mental performance, with Collin Henderson, mental conditioning coach and author of The OZ Method.

Collin Henderson lived with a stutter from sixth grade until his late twenties, and it shaped how he showed up as a Division I athlete at Washington State and later in pharmaceutical sales. In this conversation with Bart Berkey he explains how asking for help, speech therapy and years of Toastmasters taught him to act in spite of fear, and how that became his life's work: normalizing mindset training.

THE PERFORMANCE EQUATION

Collin's formula is talent plus skill, minus internal interference, equals execution probability. Self-doubt, fear and shame are the interference. He explains why the brain does not care what is true, only what is repeated, why worrying is visualizing what you don't want, and how three words, his truth triangle, anchor him before any hard conversation.

In this episode:

Fear is a physical response to a mental threat

A stutter, speech therapy and Toastmasters

The performance equation

Body, craft and mind

The me wheel

The truth triangle

Think and live by design, not by default

Most people don't ask for help

00:00 Cold open: they had me read a newspaper out loud

00:12 Good morning, Collin Henderson

00:21 Why Bart wanted Collin on the show

01:27 What Collin does that Most People Don't

02:01 Fear is a physical response to a mental threat

02:34 A stutter that started in sixth grade

03:22 Speech therapy at 26

03:39 Toastmasters, and doing what you fear most

04:00 Psychology beats strategy

05:38 The conversation at his uncle's wedding

05:56 Verbal tests in life science sales

07:04 Find the environment that fits your strengths

07:58 Washington State football and baseball

09:02 Bart shares his own story of fear

13:16 One mistake and you're out: Bart at Penn State

14:20 Outcome junkies

14:37 The performance equation

15:32 Body, craft, mind

16:39 A panic attack before the first game

17:08 The four dimensions of the brain

18:28 Words create worlds

19:34 Michael Phelps and Serena Williams

20:43 Worrying is visualizing what you don't want

21:06 His best season was the one he didn't care about

21:59 The me wheel

23:02 When your job is your only spoke

24:17 The truth triangle: authentic, present, courageous

25:47 Thought substitution

26:38 Design, not default

26:52 Romans 12:2

27:32 Same brand at home and at work

29:18 The OZ Method

30:21 Most people don't ask for help

30:46 You don't have to go it alone

ABOUT COLLIN HENDERSON

Mental conditioning coach, host of the Master Your Mindset podcast and author of The OZ Method.

Website: https://www.thecollinhenderson.com

ABOUT THE SHOW

Most People Don't... But YOU Do! is hosted by Bart Berkey, who spent 16 years as a global executive with The Ritz-Carlton before building Most People Don't, LLC. The show is in the top 2% of podcasts globally, with more than 250 episodes about the small, deliberate things that separate a good intention from an exceptional human experience.

CONNECT WITH BART

Connect with me on LinkedIn: https://www.linkedin.com/in/bartberkey/

Subscribe to my newsletter: https://www.bartaberkey.com/join-the-newsletter

Book me for a keynote presentation: https://www.bartaberkey.com/booking-engagement-page

Apple Podcasts: https://podcasts.apple.com/us/podcast/most-people-dont-but-you-do/id1556134592

All episodes: https://www.bartaberkey.com/podcast

Chronic pain, root cause diagnosis and the human side of medicine, with Dr. Sean Altman, functional medicine doctor, doctor of physical therapy and creator of Orthopedic Functional Medicine.

Dr. Altman's approach starts from one idea: the mystery is in the history. In this conversation with Bart Berkey he explains why so many people with persistent pain move from specialist to specialist without an answer, and why the detail that unlocks a case is so often missing from the chart. He also tells his own story of concussions and spine injuries from hockey and car accidents, years of test results that came back normal, and the six or seven years it took him to figure out what was actually wrong.

WHY YOUR HISTORY IS DATA

Dr. Altman shares cases where the cause of the pain was nowhere in the imaging: a patient whose relief came from a treatment no report mentioned, a hip that was not the source of the hip pain, and a frozen shoulder that let go once the grief behind it was named. None of those details surfaced on a screen. They came out because a patient felt safe enough to say them to a person, which is exactly what Bart means by HUMANALITY™.

In this episode:

Why care gets less personal as practices scale

The mystery is in the history

Normal testing doesn't mean normal function

Recovery as a path, not a switch

The root cause map and the diagnostic audit

Physical longevity versus metabolic longevity

Using HSAs, FSAs and employer plans for care

Why patients won't tell a computer what they'll tell a person

ABOUT DR. SEAN ALTMAN

Functional medicine doctor, doctor of physical therapy, researcher, educator and creator of Orthopedic Functional Medicine, based in Stamford, Connecticut. Author of Orthopedic Functional Medicine: A Root Cause Approach to Pain, Healing, and Physical Longevity.

Website: https://www.drseanaltman.com

ABOUT THE SHOW

Most People Don't... But YOU Do! is hosted by Bart Berkey, who spent 16 years as a global executive with The Ritz-Carlton before building Most People Don't, LLC. The show is in the top 2% of podcasts globally, with more than 250 episodes about the small, deliberate things that separate a good intention from an exceptional human experience.

CONNECT WITH BART

Connect with me on LinkedIn: https://www.linkedin.com/in/bartberkey/

Subscribe to my newsletter: https://www.bartaberkey.com/join-the-newsletter

Book me for a keynote presentation: https://www.bartaberkey.com/booking-engagement-page

Apple Podcasts: https://podcasts.apple.com/us/podcast/most-people-dont-but-you-do/id1556134592

All episodes: https://www.bartaberkey.com/podcast

Jeff Borman is Global Head of Sales, Revenue and Distribution for Virgin Hotels Collection, and he and Bart Berkey have known each other for more than twenty years, since the days when Jeff ran revenue for The Ritz-Carlton Pentagon City and Bart was there.

Which makes the first thing Jeff says about that period surprising. He thinks he did it badly.

His explanation is not modesty. He had come from the Marriott side of the business, he was technically right about everything, and he did not understand the room he was in. The general manager pulled him aside and told him that running a Ritz-Carlton like a Courtyard might be defensible on the numbers and was the wrong thing to say out loud, because the people in that building needed to believe nothing was like the Ritz-Carlton. Jeff left, and came back to the brand years later to do it properly.

That pattern runs through the whole conversation. He asked an AI to describe him and it told him he is someone who builds a thing, breaks it, and builds it again, which he had not noticed about himself. He traces it to two fathers, an artist and a corporate finance lawyer, one who taught him to see from a hundred thousand feet and one who taught him what a semicolon costs.

The part he says shaped him most is his mother. She never went to church. Asked why, she looked up at the trees and said, "This is my temple." It took him until well into adulthood to understand that she was not being idle, and that there is work happening in that stillness.

Bart matches him with a story from his own first day at The Ritz-Carlton, when a housekeeper greeted him by name and he was so determined to respond perfectly that he said nothing at all.

Then Bart asks the question the show is named for, and Jeff takes his time before answering it.

In this episode:

The mentor who blocked half of every Friday, and why ten percent of a week is enough

Why a quarter of your inbox never needed you

Why the trust had to come before the title

The job he thinks he did poorly, and what the general manager taught him

What an AI noticed about him that he had not

Two fathers, and being made of both of them

This is my temple

Forty things by forty, written down rather than thought about

What a be yourself culture looks like when it is real

The one thing he does that Most People Don't

ABOUT JEFF BORMAN

Global Head of Sales, Revenue and Distribution for Virgin Hotels Collection. More than twenty-five years in hospitality, with senior roles at Ashford, Hilton, Marriott and The Ritz-Carlton. Founder and host of the No Show podcast, with more than one hundred episodes.

Podcast: https://noshowpod.co

Most People Don't... But YOU Do! is hosted by Bart Berkey, who spent 16 years as a global executive with The Ritz-Carlton and now builds HUMANALITY™, a system for making people feel cared for, valued, seen and heard rather than processed.

CONNECT WITH BART

Connect with me on LinkedIn: https://www.linkedin.com/in/bartberkey/

Subscribe to my newsletter: https://www.bartaberkey.com/join-the-newsletter

Book me for a keynote presentation: https://www.bartaberkey.com/booking-engagement-page

Listen, subscribe and share: https://www.bartaberkey.com/podcast

Alex Snider spent fifteen years inside federal work, in domestic policy, at the State Department, at the World Bank and in the Senate. Then a bicycle accident stopped him, and he came out of it having written a book arguing that you should sometimes be late on purpose.

He is careful about what that does and does not mean. He is not a productivity guest, he does not do tips, and when Bart asks him for the one thing people should do to slow down, he says he cannot answer that and will not try. His argument is that how you receive an idea is so different from how anyone else does that handing out instructions is the problem rather than the fix.

What he offers instead is a distinction. Speed is not the enemy and slowness is not the goal. The question is whether you slow down enough to notice which one a moment is actually asking for. He calls the other half of it emotional punctuality: the difference between having shown up for the meeting on time and having actually been present for the person in it.

The most useful thing he says is also the most uncomfortable. He says he is not a good person when he is rushing, and that the book is about the kind of people all of us become under a sense of scarcity and urgency. Then he says the part most authors leave out, which is that he still loses to it. He names another writer whose success makes him feel behind, by name, and says he gets dragged into comparison every single day.

Bart matches him, with a story about scrolling LinkedIn on a family holiday in Hawaii, seeing another speaker with more bookings than he had, and his daughter asking him why he was even looking at that now.

In this episode:

Why he turned down the show's signature question before answering it

Learning to skip things rather than add them

Why he refuses to tell anyone how to slow down

What he noticed about the way Bart filled in, and did not fill in, his own preparation

His brother at the train station, and a phrase worth stealing about tangled nets

Emotional punctuality, and what it costs to confuse it with being on time

Where he politely disagrees with being where your feet are

Fifteen years in government, and why none of it was mindful

The bike accident, and what a forced pause actually is

The gap between the person we say we want to be and the person we are

ABOUT ALEX SNIDER

Writer, facilitator and meditation teacher, and a former government strategist. Author of Sometimes You Should Be Late: The quiet rebellion of slowing down in a world obsessed with speed, published by Practical Inspiration Publishing with a foreword by Diana Winston. Co-founder of Mindful Fed, the first government-wide mindfulness community. He writes the Human Bureaucracy column for Psychology Today.

Website: https://www.slowmindfulness.com

Most People Don't... But YOU Do! is hosted by Bart Berkey, who spent 16 years as a global executive with The Ritz-Carlton and now builds HUMANALITY(tm), a system for making people feel cared for, valued, seen and heard rather than processed.

Listen, subscribe and share: https://www.bartaberkey.com/podcast