💡 In this episode of Hard Refresh, hosts Karina Neff and Caden Hutchens sit down with George Boutsalis, President of Impact Cleaning Services, to explore the double-edged sword of software overload in the cleaning industry. George shares his family-run business journey, his evolution in tech strategy, and why sometimes, less really is more.

Whether you’re leading a cleaning operation or navigating acomplex tech stack, this episode will challenge your assumptions about “best in breed” vs. “all-in-one” and how to align your systems with growth.

In This Episode:

🔹 Quick Control:

• Preview of next week’s episode Funded or Fumbled with Brian Snow from Impala Ventures

• Upcoming What Are You Doing? Growth Workshop at the ISSA Business Growth Series in Chicago (June 10–11)

🔹 Clear Cache:

• “More Software, More Problems” – how George built a tech stack from scratch and why he's now rethinking it• The challenge of data silos and duplicative systems across cleaning operations

• Why communication—not structure—might be the key to a successful family business

👀 Plus, a hilarious round of Two Truths and a Lie involving vacuum tattoos, multilingual myths, and getting fired twice (by your dad no less).

🎧 Hard Refresh delivers sharp takes, honest insights, and tech-first strategies straight from the ISSA Tech & Innovation Committee.

🔗 Subscribe & Follow on Spotify,YouTube, or wherever you get your podcasts.

Connect with George: https://www.linkedin.com/in/georgeboutsalis/

Connect with Karina: https://www.linkedin.com/in/karina-neff-01b0782a/

Connect with Caden: https://www.linkedin.com/in/caden-hutchens/