🔑 A former librarian turned tech researcher now runs a $137M/year real estate business and her secret weapon is data, not doors.

Sandra Rathe, host of Mastering Luxury with Sandra and leader of The Sandra Rathe Team a South Florida luxury powerhouse with nearly $1 billion in sales since 2009 and a top 0.5% national ranking sits down with an agent who never planned to work in real estate at all.

Gwinn Volen spent over 20 years in library science and web search including roles at America Online, Netscape, and CNN before getting her real estate license in 2015 in Jacksonville, FL. She built a content-rich website that has pulled in over $20 million a year in organic search leads, and today runs monthly MLS data through AI tools to generate client-ready reports for her high-net-worth buyers and sellers.

🎙 What we cover:

✔️ How to turn a "non-traditional" career into a real estate marketing edge

✔️ Building a content-rich website that drives seven-figure organic leads

✔️ Using AI tools like Manis and Gamma to turn MLS data into client reports

✔️ Leading pricing conversations with data instead of opinion

✔️ Earning ultra-high-net-worth trust through responsiveness and discretion

✔️ Running a monthly database touch system that keeps referrals coming

✔️ Recognizing when it's time to bring in a second producer

✔️ Applying real estate strategy lessons that scale beyond one person

🎧 HOSTED BY: Sandra Rathe

👤 GUEST:

Gwinn Volen is the Owner and Agent of The Volen Group with Keller Williams Luxury International, ranked the #1 real estate team in Jacksonville, Florida, for 2025. Leveraging her digital strategy background at CNN and AOL, she runs a $137M business specializing in smart marketing and white-glove service across Ponte Vedra Beach, Nocatee, and waterfront properties.

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👉🏻 CONNECT WITH GWINN VOLEN:

• Website: https://www.pontevedrafocus.com/

• Instagram: https://www.instagram.com/thevolengroup

• LinkedIn: https://www.linkedin.com/in/gwinn-volen-baa50b3/

• Facebook: https://www.facebook.com/thevolengroup

👉🏻 FOLLOW SANDRA RATHE – MASTERING LUXURY:

• Website: https://sandrarathe.com/

• LinkedIn: https://www.linkedin.com/in/sandrarathe/

• Facebook: https://www.facebook.com/thesandraratheteam/

• Instagram: https://www.instagram.com/sandraratheteam/

Don’t forget to LIKE 👍 SUBSCRIBE 🔔 COMMENT 💬 below!

💎 Produced by Icons of Real Estate https://iconsofrealestate.com/

#MasteringLuxury #LuxuryRealEstate #RealEstateAgent #LuxuryRealEstateStrategy #TopProducingAgent #HighEndRealEstatePodcast #LuxuryAgentMentorship #LuxuryHomeMarketing

🔑 How do you transition from top-tier hospitality management into closing multimillion-dollar real estate deals?

🏆 In this episode of Mastering Luxury with Sandra, host Sandra Rathe sits down with Naples luxury broker Mitch Norgart to discuss how high-end service standards create lifelong client loyalty. Mitch shares his path from managing Ritz-Carlton properties to earning a $90,000 commission on his very first real estate deal, building 35+ years of success in one of Florida's premier markets.

🎙 What we cover:

✔️ Applying Ritz-Carlton customer service models to high-net-worth real estate

✔️ Establishing doctor-level trust with buyers and sellers early in the process

✔️ Navigating long-term client cycles and securing generational referrals

✔️ Marketing unique luxury properties priced over $13 million

✔️ Essential mindset and discipline traits for breaking into luxury markets

🎧 HOSTED BY: Sandra Rathe

👤 GUEST: Mitch Norgart – Broker Associate at William Raveis Real Estate & President of Gulf Coast Runners

Mitchell Norgart is a highly respected Luxury Real Estate Broker Associate with William Raveis Real Estate, specializing in elite Naples, Florida neighborhoods like Old Naples, Aqualane Shores, and Port Royal. Known for providing "concierge-level service," he is also a dedicated community leader who serves on local boards, competes as an Ironman triathlete, and acts as President of the Gulf Coast Runners.

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👉🏻 CONNECT WITH MITCH NORGART

• Email address: mitch.norgart@raveis.com

• Website: https://norgartteamrealestate.com/agents/mitch-norgart

• LinkedIn: https://www.linkedin.com/in/mitch-norgart-61968518/

• Facebook: https://www.facebook.com/TheNorgartTeam

• Instagram: https://www.instagram.com/thenorgartteam/

👉🏻 FOLLOW SANDRA RATHE – MASTERING LUXURY:

• Website: https://sandrarathe.com/

• LinkedIn: https://www.linkedin.com/in/sandrarathe/

• Facebook: https://www.facebook.com/thesandraratheteam/

• Instagram: https://www.instagram.com/sandraratheteam/

Don’t forget to LIKE 👍 SUBSCRIBE 🔔 COMMENT 💬 below!

💎 Produced by Icons of Real Estate https://iconsofrealestate.com/

🏘️ How do you break into one of the toughest real estate markets in the world and consistently deliver top-tier service?

In this episode of Mastering Luxury with Sandra, NYC broker Lauren Pepin drops by to reveal how she built a successful real estate career on Fifth Avenue. Drawing from her background as a professional actress, Lauren explains why every client interaction is like a performance, how she stays cool when high-stakes deals get tense, and why exceptional service matters whether you are working with a renter or a $30 million townhouse buyer.

🎙 In this episode, you will learn:

✔️ The mindset required to handle rejection and succeed in competitive markets.

✔️ How to build authentic client relationships without sounding salesy.

✔️ Simple, high-impact marketing habits that keep you top of mind.

✔️ How Lauren manages a busy pipeline alongside family life.

🎧 HOSTED BY: Sandra Rathe

👤 GUEST: Lauren Pepin – NYC Real Estate Broker at Compass & Professional Actress

Lauren Pepin is a Licensed Associate Real Estate Broker at Compass NYC. Recognized as a top-producing agent nationwide, she is known for her "white-glove" approach, elevating the real estate experience for her loyal, high-profile clientele. Prior to real estate, Lauren worked in the Hollywood entertainment industry and gained an international perspective from her time living in London.

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👉🏻 CONNECT WITH LAUREN PEPIN

• Website: https://laurenpepinrealestate.com/

• LinkedIn: https://www.linkedin.com/in/laurenpepin22/

• Instagram: https://www.instagram.com/laurenpepin22/

👉🏻 FOLLOW SANDRA RATHE – MASTERING LUXURY:

• Website: https://sandrarathe.com/

• Facebook: https://www.facebook.com/sandra.rathe

• Instagram: https://www.instagram.com/sandraratheteam/

Don’t forget to LIKE 👍 SUBSCRIBE 🔔 COMMENT 💬 below!

💎 Produced by Icons of Real Estate https://iconsofrealestate.com/