When someone finally works up the courage to call for help, who answers?
In part two of this MasterMined OG series on the behavioral health technology stack, host Mark Scrivner and co-host Lee Pepper move from the system of record to the front door: the phone, the AI agent that may or may not answer it, and the marketing stack sitting behind both. Lee, former CIO and CMO at Foundations Recovery Network and now an admissions trainer, explains why a 30% answer rate is a leadership problem. The two also cover where AI voice and chat agents fit today, what Part 2 means for call recordings and voice vendors, and how lead generators, Performance Max, and LegitScript can cost a center its paid channels overnight.
Both hosts say up front where they have a stake: Lee sells admissions training and Snapshot is a marketing agency. Behavioral health leaders will come away knowing what to automate, what to protect, and what to ask every vendor before signing.

Show Notes + Resources: https://masterminedpodcast.substack.com/
Connect with Mark Scrivner: https://www.linkedin.com/in/markscrivner | https://snapshot.agency/
Connect with Lee Pepper: https://www.linkedin.com/in/leepepper | https://www.neveroutmatched.com
Our Sponsor - Snapshot: https://snapshot.agency/

Follow MasterMined: https://snapshotinteractive.com/mastermined
#MasterMinedPodcast #BehavioralHealth #TreatmentCenter #HealthcareAI #BehavioralHealthLeadership #AddictionTreatment #HealthcareCompliance

What does your EHR actually cost once you add implementation, data migration, and your clinical team’s time? Most operators find out after they sign.

In this OG episode of MasterMined, host Mark Scrivner sits down with co-host Lee Pepper, who held both the CIO and CMO seats at Foundations Recovery Network through its acquisition by UHS and later at The Meadows. They dig into the system every operator pays for and almost nobody negotiates: the EHR. The conversation covers objective RFPs, cutting through “market leader” claims, pricing signals, hidden team costs, legacy data, vendor consolidation, private equity ownership, and AI. Behavioral health leaders will walk away with a practical playbook for choosing technology that fits their process, not the other way around.

Learn More & Connect:
Show Notes + Resources: https://masterminedpodcast.substack.com/
Connect with Mark Scrivner: https://www.linkedin.com/in/markscrivner | https://snapshot.agency/health
Connect with Lee Pepper: https://www.linkedin.com/in/leepepper | https://www.neveroutmatched.com
Our Sponsor - Snapshot: https://snapshot.agency
Follow MasterMined: https://snapshotinteractive.com/mastermined
#MasterMinedPodcast #BehavioralHealth #EHR #TreatmentCenter #BehavioralHealthLeadership #HealthcareIT #HealthTech

What happens to the person who calls your treatment center at 11 PM and gets a voicemail? For most organizations, that person is gone for good.

Geoff Nudd, CEO and Co-Founder of Anonymous Health, joins Mark Scrivner and Jeff Skillen in the Nashville studio during the BH Tech Conference. They talk about how clinically trained AI is changing the way behavioral health providers answer calls, engage web visitors, and support admissions teams. Geoff covers his move from home care software to addiction care, the story behind the Anonymous Health name, and why voice AI drives 2 to 3X more admissions than answering services. He also explains where AI should never replace human connection. Behavioral health leaders will come away with a clear view of where admissions leak revenue and patients, and what it takes to close those gaps without losing the human core of care.

Learn More & Connect:
Read MasterMined on Substack: https://masterminedpodcast.substack.com/
Connect with Geoff Nudd: https://www.linkedin.com/in/geoffrey-nudd-7501b9/ | https://anonymoushealth.com/
Connect with Mark Scrivner: https://www.linkedin.com/in/markscrivner | https://snapshot.agency
Connect with Jeff Skillen: https://www.linkedin.com/in/jeff-skillen-199507/ | https://www.skillsetenterprises.com

Our Sponsor - Snapshot: https://snapshot.agency
Follow MasterMined: https://snapshotinteractive.com/mastermined