Julie Runez leads marketing for a custom automation firm that designs and builds one-off manufacturing machinery. She came back to work after years at home with her kids, brought a journalist’s curiosity, and learned industrial marketing from the ground up during the early months of 2020. Without case studies she could publicly share and with very long, high-stakes sales cycles, Julie shifted the strategy away from chasing clicks to creating in-person proof. The result is a zero-cost lab inside their facility where vendors and manufacturers test ideas together, train teams, and de-risk projects before anyone signs. We talk culture, kindness in leadership, learning fast, and why most problems are system problems, not people problems.

Why this conversation matters

If you sell complex, capital equipment under NDA, the usual playbook won’t carry you. Julie shows how to earn trust when buyers need confidence more than content, and how to build culture around the people you want to attract.

What you’ll hear

How journalism skills, parenting, and resourcefulness translated into an effective solo marketing role.

Why kindness from the founder set the tone for culture and risk-taking.

The limits of digital in NDA-heavy environments and how in-person proof fills the gap.

Inside the lab concept and how cross-vendor collaboration builds end-to-end confidence.

Using ClickUp and simple SOPs to turn tribal knowledge into systems.

Handling the “I’m in over my head” moments by finding the skill, the person, or the room that solves it.

Topics covered

Culture as the environment you create for the people you want.

Experimenting, failing forward, and deciding what actually works for your business.

Sales cycles that run from a year to many years, and how to stay relevant in the meantime.

Bringing vendors, engineers, and customers together to test and train before purchase.

Storytelling that focuses on outcomes, not features.

Letting the next generation toss the box aside rather than just think outside it.

Quotes to pull

“When you buy a drill, you’re buying holes. Our buyers need confidence their problem will be solved.”

“In tough moments it’s usually a system problem, not a human problem.”

“The lab is our proof. People can see parts move, get training, and leave with answers.”

“Kindness from leadership makes everything else solvable.”

Guest

Julie Runez is the marketing lead for a custom automation and machine-building company serving life sciences and other regulated industries. She built an in-house lab program that lets manufacturers and vendor partners test concepts, train operators, and de-risk projects at zero cost.

Sponsor

Med Device Boston at the BCEC, September 30 to October 1. A sourcing and education expo with suppliers, workshops, and expert-led sessions for the next generation of med-tech.

Sydney Mrowczynski didn’t plan to end up under a welding hood. As a teenager she dreamed of fashion design — until a boyfriend told her she couldn’t weld. Challenge accepted. A few years later, she’s worked across multiple shops, learned how things really get built, and is now studying industrial management and applied engineering at Southern Illinois University to bridge the gap between the floor and the front office.

This episode of the Manufacturing Culture Podcast is a crash course in what real culture looks like from someone living it. Sydney’s take is simple: great culture means communication, teamwork, and quality. Most shops have one or two of those — rarely all three. She shares what it’s like being the only woman on the floor, the extra proof she’s had to carry into every new job, and why too many people get comfortable doing things “almost right” for 20 years.

We get into failure as a teacher — how welding forces you to face mistakes and learn faster than any classroom. Sydney talks about integrity, leadership, and the shops that cover bad welds instead of fixing them. She lays out the difference between a leader who checks in, listens, and teaches versus one who just points and barks orders.

If you run a team, hire apprentices, or manage training programs, you’ll want to hear her take on trade schools too — how they teach to plate instead of teaching to reality. She argues that students should weld on rusted, greasy, and painted metal, not perfect coupons, if they’re expected to survive their first week on the job.

Sydney is now balancing school with work at Tenco Hydro in Sugar Grove, Illinois, helping bring metal fabrication in house and ship their first stainless wastewater tank. She’s seen the gaps firsthand — and she’s building the bridge from within.

It’s an honest, sharp conversation about what manufacturing culture really needs: leaders who communicate clearly, care about quality, and build environments where new talent wants to stay.

Sponsor

Med Device Boston is your go-to Med Tech sourcing and education expo, September 30 through October 1 at Boston’s BCEC. With 200+ suppliers, 1,500+ attending professionals, and expert-led workshops on 3D printing, AI, materials, regulatory tech, and contract manufacturing, it’s built to advance the next generation of medical device innovation. Visit meddeviceboston.com to register.

Connect

Find Sydney Mrowczynski on LinkedIn

Subscribe to the Manufacturing Culture Podcast on YouTube and your favorite platform.

Katie Friday is a sales engineer who took the scenic route into manufacturing. She started in social work, battled through an engineering pivot at WVU, worked her way from project engineering to sales, and now lives at the intersection of customers, controls, and culture. We talk about resilient learning, why great SOPs read like fifth grade science, the reality of safety projects, and how leadership sets the tone for teams. There is a rom-com opening scene, a baby blue Beetle, and a giant robot in Wilmington. Most of all, there is a clear picture of how supportive culture turns new hires into future leaders.

Why this conversation matters

Culture is a team sport and leadership is the lever. Katie shows how cross-functional respect between engineering, maintenance, and operations speeds projects up, how good documentation creates confidence on the floor, and why automation does not erase jobs. It raises the skill ceiling and demands better training.

Conversation highlights

Meeting story at IMTS and a friendship that started in an elevator.

Katie’s rom-com life pitch featuring a 2013 baby blue Beetle and a bee.

Switching from social work to industrial engineering and learning resilience the hard way.

From receptionist to project engineer to sales engineer and why talking to customers clicked.

The coolest project sighting, a towering broadcast robot and the crews that build stages for NASCAR, ESPN, and even the Super Bowl.

Safety projects move first and fast, and the scheduling whiplash that brings.

SOPs that actually teach, pictures over jargon, and testing docs with non engineers.

Women navigating a male heavy field, boundaries, and a shoutout to mentor Kimberly Pelke.

Why new adopters of automation are the next wave and how AI will show up on the plant floor.

Topics covered

Company culture as daily behavior, not a poster on the wall.

Leadership modeling communication and teamwork.

Sales engineering as translator between customers and controls teams.

Budget timing, stakeholders, and the real blockers to moving from design to execution.

Operator training that matches the tech.

Automation as job shifter and skill builder, not a job eraser.

Women in STEM, representation that changes decisions, and early pipeline programs.

Quotes

“I do not mind being the dumbest in the room. It just means I am learning.”

“Good culture feels like a team that actually communicates and still pulls toward the same goal.”

“Automation does not eliminate people. It asks them to learn new skills.”

“Great SOPs should read like fifth grade science. Pictures help people keep the line running.”

Guest

Katie Friday is a sales engineer working across pharma, food and beverage, rubber and tire, and other regulated environments. She graduated from West Virginia University in industrial engineering, cut her teeth in project engineering, and now helps manufacturers scope, justify, and deliver automation upgrades with Industrial Automated Systems and sister company Triune Electric.

Shoutouts and resources mentioned

Industrial Automated Systems and Triune Electric.

Mentor Kimberly Pelke, director of business development.

Move Over Bob, a culture first magazine introducing young women to trades.

Rosie Riveters, early STEM confidence through productive struggle.

Vendors seen on the floor, including Siemens, Rockwell, and Schneider Electric.

WVU, the scene of the pivot and the grind.

Sponsor

Med Device Boston is a sourcing and education expo at Boston’s BCEC, September 30 to October 1. Two hundred plus suppliers, hands on workshops, and expert led sessions focused on the next generation of med tech. Register at meddeviceboston.com and plan your visit. The link is in the show notes.

Connect

Host, Jim Mayer. Subscribe to Manufacturing Culture on YouTube and your favorite podcast app. Share the episode with a friend who is wrestling with training and documentation after an automation upgrade.