In this eye-opening episode of the "Making a Brand Podcast," we tackle the challenging art of handling negative reviews like a pro. Join us as we explore valuable insights on branding, marketing, and the power of resilience for entrepreneurs navigating tough feedback. Discover how tact, grace, and community-building can transform negative press into growth opportunities for your business. We share real-world scenarios, unpack the complexities of customer experiences, and discuss actionable strategies to maintain professionalism while addressing criticism. This episode dives deep into the nuances of providing solutions, fostering meaningful connections, and protecting your brand’s reputation with integrity. Unlock fresh perspectives on how to balance authenticity with business growth, gain valuable insight into turning setbacks into setups, and learn how to leverage feedback as a tool for improvement. Whether you're a seasoned entrepreneur or just starting your journey, this discussion is packed with lessons to inspire and empower you. Don’t miss out on this engaging conversation—hit subscribe and join us for more transformative episodes packed with wisdom, humor, and actionable takeaways!#gohighlevelreview #gohighleveltutorial #gohighlevel #reputationmanagement #reputationmanagementsoftwarereviewCHAPTERS:00:00 - Intro01:07 - Welcome Back to the Show02:28 - Kris's Positive Transformation04:21 - Jarvis's Loving Relationship05:56 - Updates on Jarvis07:41 - Updates on Kris09:33 - Issues at the Grand Opening11:01 - Dealing with Negative Press14:58 - First Review Insights19:00 - Handling Negative Press Effectively21:14 - Offering Solutions to Problems23:57 - Forgiveness and Spiritual Growth26:20 - Customer Service Decline Post-COVID32:40 - Planting New Ideas for Growth