In this episode of Make or Break, Mo Berkner Boyt chats with Jeremy Ford of North Highland about what really makes change stick in the age of AI. Together, they challenge the idea that AI is taking over change management and make the case that trust, authenticity, and vulnerability still drive successful transformation.

Jeremy shares why frontline managers are often the make-or-break link between leadership’s message and real adoption on the ground. They explore why every change has its own fingerprint and why participation fosters acceptance far more effectively than top-down communication alone.From leadership vulnerability to human-centered adoption, this episode shares sharp takes on what it takes to lead change when the pressure to move fast is only increasing. Tune in as Jeremy leaves Mo with a new Boston expression she says she’ll be using forever and she hopes you will too. Follow Make or Break on your favorite streaming channel to effectively manage human risk during organizational change:https://c2iq.io/spotifyhttps://c2iq.io/applehttps://c2iq.io/audible–Follow + Connect with our guest:Jeremy Ford LinkedIn: https://www.linkedin.com/in/jeremy-ford-profile/Website: https://northhighland.com/

In this episode of Make or Break Hot Takes, powered by C2IQ, Mo Berkner Boyt sits down with Laurel Haller from West Monroe for a candid conversation live from ACMP Change Orlando. This fast fresh conversation explores what really makes change work, and why so many transformation efforts fail when leaders overlook the human side.Laurel shares sharp insights on what change leaders often get wrong, from resistance and overwhelm to trust, communication, and support. We dig into the realities of leading people through uncertainty and why a more human-centered approach can help organizations drive better outcomes.If you’re looking for a compelling conversation on what drives successful change, this episode delivers practical perspective and real-world relevance for today’s leaders.Follow Make or Break on your favorite streaming channel to effectively manage human risk during organizational change:https://c2iq.io/spotifyhttps://c2iq.io/applehttps://c2iq.io/audiblehttps://www.youtube.com/@C2IQMakeorBreak –Follow + Connect with our guest:Laurel Haller LinkedIn - https://www.linkedin.com/in/laurelhaller/ Website - https://www.westmonroe.com/

In this episode of Make or Break, Mo Berkner Boyt is joined by Dr. Alexis Fink for an insightful conversation about organizational transformation, AI activation, and the critical role of systems thinking in navigating disruptive change.

Together, they unpack what it really takes to lead through transformation in a way that is practical, human-centered, and sustainable. Dr. Fink shares how leaders can move beyond surface-level change efforts and instead create the conditions for real adoption by aligning data, strategy, and people across the organization.

They explore:

• why systems thinking matters during periods of disruption

• how to use data more effectively to guide decisions

• why involving people at every level is essential for transformation to stick

• how to activate AI in ways that create measurable value

From understanding the dynamics of change to making AI adoption more meaningful, this episode offers a clear framework for approaching transformation more strategically.

If you’re leading through uncertainty, modernizing your organization, or looking for practical ways to make change work in the real world, this conversation will give you a sharper lens on what drives lasting impact.

Follow Make or Break on your favorite streaming channel to effectively manage human risk during organizational change:

https://c2iq.io/spotify

https://c2iq.io/apple

https://c2iq.io/audible

https://www.youtube.com/@C2IQMakeorBreak

–

Follow + Connect with our guest:

Dr. Alexis Fink

LinkedIn - https://www.linkedin.com/in/alexisfink/

Website - https://www.propellerinsight.org/

Substack - https://alexisfink.substack.com/