In this episode of Make or Break Hot Take, Mo Berkner Boyt talks with Rachel Breitbach, Practice Lead and Senior Advisor at Farwell, about the key elements that help people navigate change. Rachel shares her own path from aspiring sports broadcaster to HR and ultimately into the world of change leadership as a “recovering HR professional.”

A central theme of the conversation is that change is about plans and executive alignment. And it is ultimately about trust, whether teams understand the change that is occurring and know what they need to do differently to ensure that they feel equipped to do it. Rachel argues that strong change leadership depends on trust and introduces the TIE Model: transparency, inclusion, and empathy, as an effective change management strategy. She also challenges the instinct many leaders have to wait until they have all the answers before communicating. In her view, waiting too long creates more fear than honesty ever does.

Their conversation also explores psychological safety, ownership, and the importance of helping people move from feeling like change is happening to them to feeling like they have agency within it. Together, Mo and Rachel touch on that there might be something to be learned from the Tooth Fairy and make the case that resilience, connection, and trust are not abstract cultural ideas.They are practical capabilities that leaders can strengthen to help organizations respond to disruption more effectively.

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Follow + Connect with our guest:

Rachel Breitbach

LinkedIn - https://www.linkedin.com/in/rachel-breitbach/

Website - https://www.gofarwell.com/