In the newest episode of Life in Practice, The Medicine of Being Heard, Dr. Prabpreet Kaur speaks with Santa Rosa psychiatrist Dr. Michael Caton about the power of validation in healthcare.

Together, they explore why patients may leave an encounter feeling unheard even when their physician is trying to help, and how simple changes in our presence, tone, body language, and choice of words can strengthen trust. They also discuss:

• Why validation does not require agreement
• How to remain present when suffering cannot be immediately “fixed”
• Practical language for helping patients feel heard
• Setting clear, compassionate boundaries
• Navigating differences in clinical judgment with colleagues
• Communicating warmth and empathy during virtual visits

This thoughtful conversation offers practical reminders for approaching challenging interactions with greater curiosity, humanity, and connection.

Episode #1 features an interview with Dr. Tate Higgins, A KP Ed doc who shares his stories and tips for caring for patients in unusual and sometimes harsh environments

Episode #3 of “Life in Practice: Beyond the Whistle: A Sports Med Perspective on Youth Athletics. In this episode, I interview Dr. Shawn Hsieh about being a sideline parent/doctor, common sports injuries, and how to best counsel parents about sport risks and benefits, especially with the wave of early sports specialization in our kids and teens.