Lucien Besse of Shippeo talks about navigating supply chain chaos; data quality & continuous improvement; AI; and the keys to visibility project success.

[03.38] An introduction to Lucien and the journey that led him to co-found Shippeo.

[07.07] The biggest sources of chaos for supply chain teams, and why they need flexibility and visibility.

"Supply chain managers need to make hundreds of decisions every day, every hour, every minute – they need to navigate uncertainty every single day, and that hasn't changed… What has really changed is the number of disruptions."

[09.28] Why supply chain professionals are 'the calm in the storm,' what even small problems amidst the backdrop of chaos mean for businesses, and how Shippeo help customers with both inbound and outbound challenges.

[15.00] The big issues that sit behind supply chain chaos, and why trust in data is crucial.

"Visibility is a commodity, everybody needs it. But accurate visibility is not a commodity. The reliability of the information you provide to the customer needs to be correct, and they need to have the ability to take action. Because the end goal is not just to look at an ETA on a platform, it's to take an action."

[18.02] The importance of data quality and why it's a continuous improvement project.

"When we talk to our customers, we tell the truth. There is work to be done, there's no magic wand. It's continuous improvement."

"Visibility is about technology, but also about process and people."

[23.47] The importance of honesty and setting clear expectations in communications with customers, and why three-way collaboration between vendors, carriers and customers is key.

[28.37] How data issues impact the success of AI, and how Shippeo is leveraging AI for customers.

"There are two main pillars when it comes to AI – data quality and automation of manual tasks, and making visibility actionable through workflows."

[33.31] What success looks like, how organizations can ensure their visibility projects are a success, and why change management relies on understanding people and their daily habits.

[40.13] The two core areas Shippeo will be focusing on in 2026.

Head over to Shippeo's website now to find out more and discover how they could help you too. You can also connect with Shippeo and keep up to date with the latest over on LinkedIn, Facebook, Instagram or X (Twitter), or you can connect with Lucien on LinkedIn.

If you enjoyed this episode and want to hear more from Shippeo, check out:

• 494: The Digitization Dilemma: Overcoming Transformation Failures with Shippeo
• 443: Mastering Visibility: Insights from LogTech Live with Shippeo
• 486: Revealed – The Number One Way To Make Your Supply Chain Future-Proof
• 475: Leverage Real-Time Transportation Visibility, with Shippeo

Check out our other podcasts HERE.

Chris Hamley & Andy Smith of Brecham Group talk about what they do; what makes them different, Precision Supply Chain Operations; & helping you suck less.

[03.58] Chris's background and the journey that led him to co-found Brecham Group.

"I started out loading trucks!... And it got to a point where I got frustrated trying to broker conversations. People didn't pay attention to details, I found myself translating – and that was the catalyst."

[06.04] Andy's 30+ year industry career, and his role at Brecham Group.

[08.26] An overview of Brecham Group – who they are, what they do, and how they help their customers.

[09.00] The ideal client for Brecham Group.

[10.46] What makes Brecham Group's consultants different to traditional strategic supply chain consultants, and how their unique thought process helps customers scale solutions up and down.

"We have real-world experience and take a practical approach to problems… We can always get to a consistent outcome, although every problem and solution looks very different."

[15.31] Brecham Group's 'Precision Supply Chain Operations,' what that means, and how it applies in the real world.

[19.56] Brecham's tagline "suck less," how it was developed, and what it means for customers.

"I'm watching people get pulled in a thousand different directions, get yelled at… That sucks. So let's make it suck less tomorrow. How do we do that?... Everyone wants to get better, but nobody knows how."

[24.07] How Brecham Group works with clients to determine their problem, identify the disconnect between best practice and reality, and widen everybody's view to help them tackle it with an aligned approach.

"We're often approached by senior leadership – "go solve this problem for me" – but they may or may not have a strong understanding of what's happening on the shop floor. So we'll listen, but then we'll go see."

[28.07] How Brecham Group use a unique value system to prioritize customer problems, and how they recently helped an organization reduce overall labor spend in their network by 9%.

[30.19] Brecham Group's special offer for LTSC listeners.

"So much of what we do is education, it's about teaching people how to think a little differently about their problem."

[31.43] The biggest trend exciting Brecham Group for 2026.

"The most interesting thing is how we use AI in our industry and in the tactical execution of work."

Head over to Brecham Group's website now to find out more and discover how they could help you too. You can also connect with Brecham and keep up to date with the latest over on LinkedIn, or you can connect with Chris or Andy on LinkedIn.

If you enjoyed this episode and want to hear more from Brecham Group, check out their brand new live show Performance Paradox, where operators and engineers talk about turning strategy into execution.

Check out our other podcasts HERE.