Leading from the Inside Out: Building Loyalty in Teams and Clients
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Leading from the Inside Out: Building Loyalty in Teams and Clients
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In Episode 5 of Operations Excellence, host Mark O'Donnell welcomes two powerful voices in leadership and growth.
🚀 First up: Adam Roemer, Northern California Regional Manager at US Air Conditioning Distributors, shares his personal journey from crawling through hot attics to leading high-performing teams. Hear how his leadership style evolved through experience, mentorship, and customized coaching—and how he’s now mentoring the next generation of managers.
🧠 In the second half: Mark sits down with his own coach, Gerard Mott, Partner at Trusted Advisors. Gerard unpacks what it really takes to build customer loyalty, why culture and leadership development are vital to retention, and how consulting networks like Trusted Advisors help leaders thrive—especially in times of uncertainty.
🎧 Whether you're managing a team, growing a business, or considering a leap into consulting, this episode is packed with insights on building connection, earning trust, and turning good teams into great ones.
#OperationsExcellence #LeadershipDevelopment #CustomerLoyalty #TrustedAdvisors #HVACLeadership #BusinessCoaching