In this episode, Dr. Mark French explores the importance of onboarding new safety professionals through a leadership-focused lens. Reflecting on his experience guiding a newly hired safety team member, he emphasizes that onboarding should go beyond teaching technical safety skills. The real value lies in mentoring new professionals on how to apply their knowledge through effective leadership and influence, rather than relying on authority.

Mark shares his personal leadership development journey and underscores that true leadership success is realized when one can help develop others into capable leaders. He explains that his approach centers around influence, empathy, and understanding workplace culture before initiating action. Central to his onboarding philosophy is the 30-60-90 day framework: in the first 30 days, get to know the people; by 60 days, understand the risks; and by 90 days, begin crafting a risk-reduction plan.

He argues that these early days are critical for building trust and gathering context, not solving everything immediately. Leadership starts with listening, being present, and learning about the organization and its people before implementing change. Mark notes that even seasoned professionals typically require six months to a year to reach full effectiveness in a new role. By encouraging authentic relationship-building and observation early on, leaders set the stage for sustainable influence and long-term impact.

The episode closes with a reminder that leadership onboarding should be intentional, people-centered, and focused on developing both trust and strategic insight.

This episode of the Leading and Learning Through Safety podcast, hosted by Dr. Mark French, explores the use of euphemisms in leadership communication. Inspired by a recent article from the Journal of Applied Psychology, Dr. French discusses how euphemistic language—used to soften or reframe harsh realities—can diminish the perceived severity of serious issues like fraud, negligence, or safety violations. While euphemisms can serve a respectful purpose, overuse may lead to reduced accountability and weaker corrective actions.

Dr. French warns against leaders defaulting to either extreme: being overly blunt and personal, or excessively soft and indirect. Both styles, when misapplied, result in ineffective leadership. Instead, he advocates for balanced communication—one that names problems clearly while preserving respect and engagement. Using real-life safety and leadership examples, he emphasizes the importance of addressing problems, not people, and adapting communication to the audience and context. The ultimate goal is to foster constructive conversations that solve problems and improve safety without degrading team members.

The episode concludes with a reminder: effective leadership communication is situational. Sometimes, softening helps understanding. Other times, urgency demands clarity. Either way, always target the issue—not the individual.

In this episode, Dr. Mark French dives deeper into the psychology of listening, reflecting on how powerful it is to be truly heard—and the responsibility that comes with listening effectively. He explores how our personal biases, distractions, and assumptions can distort communication, and stresses the value of active listening, including recapping and confirming understanding to ensure clarity.

French highlights the importance of meeting people "where they are" in conversations, especially when emotions or urgency are involved. Drawing from a tragic safety incident in North Carolina, he shifts focus to organizational listening—questioning whether warning signs or complaints were previously overlooked and whether leaders truly listen to feedback from internal and external sources. He emphasizes that listening must be paired with action and closure—even if the action is simply acknowledging the concern.

The episode continues with a candid story about a minor workplace complaint (a fish oil smell) to underscore the need to validate all feedback, even if the issue doesn’t warrant major change. French reflects on the importance of closure—not just acting on feedback, but following up to ensure people feel heard and see results. He admits personal missteps in communication follow-through and discusses rebuilding trust.

Ultimately, the episode encourages leaders to view listening as a two-way commitment: hearing, understanding, taking appropriate action, and looping back to ensure closure—all while striving to improve through imperfection and empathy.