The Forecourts Podcast – Episode with Rich Cross & Roy Wainwright

David Miller is joined by Rich Cross (The Services King) and Roy Wainwright (Smugo Smoothies) to discuss the future of the UK forecourt industry.

From fuel pricing and industry consolidation to food-to-go, healthier choices, valeting, EV charging and the opportunities for independent forecourts — this is an honest conversation about where the industry is heading.

What will the forecourt of the future look like?

In the first episode of Leading From The Front, David Miller sits down with Marc Corfield, Area Operations Manager overseeing 19 stores across South London, for a raw conversation about the behaviours that actually run a retail business.

They dig into why so many leaders avoid difficult conversations, how documented coaching can either build trust or bury a team in paperwork, and why KPIs follow the strength of relationships, not the other way round. Marc explains what he looks for the moment he walks into a struggling store, why he doesn't trust mystery shopper scores, and the one behaviour every great store manager shares: accountability without being asked.

The conversation closes on legacy, what Marc wants his teams to remember him for, and a conversation early in his career that shaped how he leads today.

Real leadership, no polish, just two operators talking honestly about what works.