Episode 1: Behaviours, Accountability, and What Great Store Managers Actually Do
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Episode 1: Behaviours, Accountability, and What Great Store Managers Actually Do
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In the first episode of Leading From The Front, David Miller sits down with Marc Corfield, Area Operations Manager overseeing 19 stores across South London, for a raw conversation about the behaviours that actually run a retail business.
They dig into why so many leaders avoid difficult conversations, how documented coaching can either build trust or bury a team in paperwork, and why KPIs follow the strength of relationships, not the other way round. Marc explains what he looks for the moment he walks into a struggling store, why he doesn't trust mystery shopper scores, and the one behaviour every great store manager shares: accountability without being asked.
The conversation closes on legacy, what Marc wants his teams to remember him for, and a conversation early in his career that shaped how he leads today.
Real leadership, no polish, just two operators talking honestly about what works.