Hiring the wrong person doesn't just cost you a salary. It costs you time, momentum, energy, and eventually forces you to solve the same hiring problem all over again.
We've learned that lesson through our own hiring mistakes.
Over the years, our hiring process has become more detailed because we would rather spend more time vetting someone upfront than rush into a hire we have to undo later. And one of the biggest mistakes we see real estate team leaders make is allowing the pain of needing help to lower their standards.
In this episode, we break down the exact process we use when hiring administrative and operations talent for our real estate team, from identifying the actual gap in the business to DISC assessments, Working Genius, multiple interviews, culture checks, and the final test we call "The Hunger Games."
We also explain why we deliberately remove emotion from hiring, why liking someone isn't enough, and why we're willing to go through an entire hiring process and still hire nobody.
One of the biggest lessons we've learned is that you should never have to convince yourself that someone could become the right person. When we find ourselves making excuses, accommodating weaknesses, or talking ourselves into someone's potential, that's our signal to pause.
The goal isn't to fill the seat as quickly as possible. It's to build a team where the right people can take ownership, solve problems, grow with the business, and stay for the long haul.
Things You'll Learn In This Episode - Why hiring from pain leads to expensive mistakes
How do you keep urgency from convincing you to settle for an average candidate? - The assessments we use before making a hire
How do DISC and Working Genius help us remove emotion and identify whether someone actually fits the role? - Why we put finalists through "The Hunger Games"
What happens when two strong candidates actually perform the job before you decide who gets the seat? - The warning sign that tells us to pause a hire
Why is having to convince yourself of someone's potential usually a sign that you shouldn't move forward? - Why ownership matters more than completing tasks
How do we identify people who are resourceful, driven, coachable, and capable of owning their part of the business?
About Your Hosts We're your hosts, Josh Rogers and Kelly Melody of F3 Home Team. Together, we've spent nearly a decade building and operating a real estate team in the Jacksonville and St. Augustine market.
Our team has been the top large team in the market by volume for the past three years, with 15 agents, many of whom have been with us for six years or longer. We've built our business differently, without buying leads and while maintaining a 35–45% profit margin.
On the Josh and Kelly Show, we share the systems, mistakes, decisions, and lessons behind building a leaner, more profitable real estate team that supports your life instead of consuming it.
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