We’re diving deep into the world of grocery retail in this special episode, dissecting the latest trends and innovations that are reshaping the sector. Natalie is joined by Mark Thomson, Director of Retail & Hospitality Strategy EMEA at Zebra Technologies.

This video episode was recorded in a London studio. You can watch the full episode on YouTube or listen on your usual platforms!

Mark and Natalie explore:

• Self-service: some retailers are doubling down, others are reassessing. Where have we landed and how might AI drive the next wave of adoption?
• From accepting payments to more targeted promotions, where next for scan & go?
• Real-time hyper-personalization: why Mark believes the time finally come.
• What's fuelling the rise of retail media and how might it evolve to become (even) more personalized in the future?
• The AI opportunity in food retail: from recipe inspiration to actually doing our grocery shopping for us.
• E-commerce: why Mark is bullish about growth opportunities for online grocery and why dark stores may be poised for a comeback.

This conversation coincides with the launch of Zebra’s latest report, Creating Great Grocery Trips, which Natalie contributed to. Download the full report.

More about Zebra:

From seamless transactions and inventory visibility to personalised experiences and engaged associates, Zebra provides solutions that empower retailers to thrive. With connected systems and data-driven decisions, retailers are prepared to overcome challenges, delight shoppers, and drive sustainable growth. For more: https://www.zebra.com/gb/en/industry/...

More about Mark:

Industry speaker and technology evangelist. Mark works with retailers to provide input on how to face the challenge of a new digital landscape with a particular focus on the broad Zebra technologies portfolio from mobile devices to workforce productivity and inventory visibility solutions. Connect with Mark on LinkedIn.