Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

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Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

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In this episode, Lucas and David are joined by Chris Luoma, owner of Jerry’s Automotive in Lansing, Michigan, and his wife-to-be, Lydia. Chris shares the story of stepping into a third-generation family business during a challenging transition, modernizing the shop by implementing systems like DVIs and updated parts and labor matrices, and the impact these changes had on the team and client base. Together, the group discusses the challenges and rewards of growing a single-location business, the importance of maximizing one shop before expanding, and the realities of balancing business ownership with family life.

00:00 Union Carbide Catastrophe

10:19 Focused Expansion of Existing Location

15:27 Avoiding Messy Boundaries

18:28 Family Business Takeover Dynamics

26:32 Elusive Goal of Success

29:27 "Facebook Friend's Unforgettable Prank"

37:11 "Diner vs. Steakhouse Costs"

38:48 Expensive Restaurant Nightmare

44:28 Tragic Cycle of Forgetfulness

48:56 DIY SodaStream Refill Setup Hazard

56:09 Antibiotic Misuse Causes Health Crisis

01:01:52 Innocent Misunderstanding at Dinner Table