In this episode of Med Moms, Lisa, and Faith get real about the emotional chaos and logistical headaches of stepping into the caregiver role for their parents while still managing everything (and everyone) else. From never-ending pharmacy hold music to the weekly battle of resetting online accounts just to refill prescriptions, Faith shares her hilarious but painfully relatable struggles to help her father-in-law navigate the digital healthcare maze.

Meanwhile, Lisa opens up about the challenges providers face on the other side—dealing with overburdened systems, miscommunication between specialists, and patients who literally peek out of exam rooms when things run late. The two also reflect on how virtual care has become a lifeline for many, offering convenience and connection when the system falls short. But they don’t shy away from the truth: sometimes, nothing replaces a good old-fashioned human touch.

With their signature humor and honesty Lisa and Faith remind us that even in the chaos, there’s power in community—and a little gratitude goes a long way.

Key Takeaways

• Managing aging parents' healthcare is an emotional and logistical workout.

• Pharmacy portals + security codes + 80-year-olds = recipe for insanity.

• Advocating for family in the healthcare system requires patience and humor.

• Virtual care has revolutionized medicine—but there's still no substitute for human touch.

• Being a mom today means managing… everyone.

• Gratitude resets everything, even on the hardest days.

In This Episode

• [00:00] Introduction

• [00:43] Weekly check-in & new job dynamics

• [01:31] Naming the “WTF” segment

• [02:26] Prescription & technology struggles with aging parents

• [06:16] Pharmacy hold music & provider frustrations

• [08:46] Switching pharmacies & website woes

• [10:33] Caring for aging parents: The sandwich generation

• [11:20] Tech-savvy vs. non-tech-savvy parents

• [12:03] Navigating insurance & out-of-state care

• [13:16] FaceTime fails & generational tech humor

• [14:44] Ear injury story & family medical mishaps

• [15:39] Gratitude for not having young kids while caregiving

• [16:21] Advocacy tips for navigating healthcare

• [18:40] Provider-patient communication & waiting room etiquette

• [19:56] Medical records, billing, and insurance runaround

• [22:04] Customer service & leadership communication tactics

• [26:04] Managing people: Work, family, and self

• [27:13] Virtual medicine: Benefits and limitations

• [31:24] The power of touch & diagnosing by observation

• [33:23] Gratitude practice & resetting the mindset

• [35:00] Outro

Resources and Links

Med Moms Podcast

• Apple: https://podcasts.apple.com/us/podcast/medmoms/id1802081976

• Spotify: https://open.spotify.com/show/0UYdnafsZL1TGYhsRyX7kh

• YouTube: https://www.youtube.com/@MedMoms

• Instagram: https://www.instagram.com/med.moms/

Lisa Cano

• LinkedIn

Faith Gutierrez

• 
  LinkedIn