Based on the provided sources, the video creator shares his personal experience of what he calls the "Dark Side of Dubai", distinguishing it from the city's widely known image of luxury and world records. He clarifies that this account is his first-hand experience from a decade prior, not something he merely heard about. The creator studied hotel management in Italy and had a positive internship experience at the Hilton Los Angeles airport in the United States, where he earned significantly more than his subsequent role in Dubai. He then sought opportunities in the hospitality industry globally and found an opening at a brand new five-star luxury Hilton hotel in Dubai. Despite the offer being financially poor, with a salary of about 2,500 Dirhams (around 400-450 Euros at the time) plus accommodation and meals, he accepted the position as a Front Desk Supervisor, viewing it as a career stepping stone. He arrived in Dubai in October 2012. Upon arrival, he was initially shocked by everything. However, the real issue began on his first day when he was asked by HR to hand over his passport. He was later informed that this was company policy for all employees to leave their passports with HR for safekeeping. Although he initially saw this as a huge red flag, being 23, new to the job, and seeing others comply, he didn't make an issue of it at the time, trusting the large corporation. The pre-opening period of the hotel was chaotic and described as a "mess" and a "nightmare". This resulted in him working much longer hours than his contracted eight per day