In this vulnerable solo episode, I share an experience I never expected to have—letting a client down. As a brand photographer, my priority is always to deliver the best service possible, but sometimes life throws unexpected challenges our way. I open up about a situation that rocked me, how I handled it, and the lessons I learned about communication, contingency planning, and emotional resilience. Whether you're a photographer or any other service-based business owner, this episode will help you think about your own backup plans and how to navigate setbacks with professionalism and integrity.

Timestamps:

00:00 – Introduction: Why this episode feels a little different
01:30 – The Morning Everything Went Wrong: What happened and why I couldn’t make it to the shoot
02:45 – First Lesson Learned: Why I should have picked up the phone
04:10 – Making Things Right: How I handled compensation and client expectations
05:30 – Gaps in My Contingency Plan: The hard truth about crisis management in my business
07:15 – What This Taught Me: Key takeaways for solo business owners
08:45 – Final Thoughts: How setbacks help us grow and what to do next

If you've ever had to navigate a difficult situation with a client, I'd love to hear how you handled it. Let’s continue the conversation—DM me or join the Facebook group. And if this episode resonated with you, don’t forget to share it with a fellow business owner who might need to hear this!