Customers, countries, and conversations with chatbots.

Monday 28 July 2025

This week in HypeCloud.ai, hosts Ross Monaghan and Bonnie Murthy cover the latest AI news, discuss the importance of trust in AI, and explore how countries are adapting to rapid AI advancements. They also examine the impact of chatbots on social and emotional development, and share personal tips for using AI more effectively. The episode wraps with a preview of next week’s focus on AI and the environment.

00:00 – Intro

• Welcome to the episode: “Customers, Countries, and Conversations with Chatbots”
• Hosts: Ross Monaghan & Bonnie Murthy

01:05 – AI News Roundup

• Anthropic’s hiring challenges and fake applications
• NIH’s new limits on AI-generated research proposals
• Trump’s AI action plan and environmental impact
• UK’s OpenAI deal for public services; US XAI’s Pentagon contract

03:44 – Main Topic Introduction

• Focus on customers, countries, and conversations with chatbots

04:06 – Customer Trust & AI Innovation

• Australia’s ASIC: Keeping customers front and center
• The importance of stakeholder trust in AI adoption
• Risks of eroding trust and the need for slow, steady AI rollout

06:41 – Global AI Policy & Competition

• Africa’s AI policy challenges and the global AI index
• US and China’s dominance; India’s investments
• The need for local AI infrastructure and talent

09:32 – AI Chatbots: Trust, Safety, and Social Impact

• Are chatbots trustworthy? The “sociopath” chatbot anecdote
• Emotional safety, teens, and the rise of AI companions
• Parallels with social media and concerns about manipulation
• The impact on critical thinking and social development

17:51 – Encouraging Critical Thinking

• How parents, teachers, and peers can foster healthy AI use
• Using AI for information gathering, not opinion forming

18:51 – Personal AI Use & Tips

• Bonnie’s project: Building a personal digital library app with Base 44
• Ross’s technique: Using ChatGPT as a proofreader for human-centric writing

21:09 – Listener Call to Action

• Share your AI tips and experiences: comment at HypeCloud.ai or email Ross@hypecloud.ai / bonnie@hypecloud.ai

22:45 – Next Episode Preview & Outro

• Next week: AI and the environment