
How to Wow New Clients and Boost Retention in the First 30 Days
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In this episode of Straight Talk with Sally, we dive into one of the most powerful but overlooked areas of your business: onboarding. Discover why the first 30 days matter most, how to exceed expectations, and how to build a process that boosts retention and client satisfaction.
Sally shares:
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Why overdelivering early is the secret to long-term loyalty
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Behind-the-scenes strategies her team uses to “wow” clients
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How to gather and use client feedback to improve your onboarding
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Real talk on working with agencies and setting realistic expectations
Whether you're a seasoned coach or just starting, this episode will inspire you to rethink your onboarding and show up like a pro from day one.
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