How to Equip Your Customer Success Team for Revenue Conversations
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How to Equip Your Customer Success Team for Revenue Conversations
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In this episode, we’re getting honest about what really holds CS teams back from leading effective revenue conversations and what you, as a CS leader, can do to fix it.
You’ll learn:
✔ The core mindset shift your CSMs need before anything else
✔ Why hesitancy isn’t about discomfort with “selling”; it’s about blind spots
✔ How to build situational fluency through coaching and enablement
✔ And how to embed revenue enablement into your team’s daily rhythm, tools, and culture
If your team owns renewals or expansions or if you’re rolling out revenue responsibilities soon, this episode is your playbook.
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Until next time, keep driving success and speaking the language of revenue!