How Gainsight Used AI to Make 90% of Their Team Irreplaceable.
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How Gainsight Used AI to Make 90% of Their Team Irreplaceable.
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What if AI isn’t replacing your team—but making them irreplaceable?
In this episode, Zapier’s Wade Foster talks with Gainsight CEO Nick Mehta and Enterprise AI Transformation lead Seth Wylie about how they got 90% of their teams actively using AI—and not because they had to, but because they realized it made them better at their jobs.
From grassroots experimentation meetups (that employees attend even on PTO) to personalized GPTs in the voice of execs, Nick and Seth share the cultural unlocks that made AI feel accessible, personal, and valuable. They explain how psychological safety, not top-down mandates, created a movement—and why AI’s most powerful role might be helping your people break out of theirs.
Whether you're leading a company or reinventing your own role, this is a masterclass in how to become irreplaceable.