In this episode of the Outsourcing Edge, Emily van Eyssen speaks with Jenny Mitchell from Topstay Hosts about her journey in scaling her property business through outsourcing.

Jenny shares her experiences with different virtual assistants, the challenges she faced, and how transitioning to South African talent has transformed her business and personal life.

The conversation highlights the importance of effective communication, particularly through morning meetings, and offers valuable advice for those hesitant to embrace outsourcing.

Takeaways

Jenny was overwhelmed managing her property business alone.

Outsourcing to the Philippines was initially challenging due to communication issues.

Transitioning to South African talent improved business efficiency.

Morning meetings with her ops manager have become a vital part of her routine.

Jenny now has more time for her family and personal life.

The right outsourcing partner can think outside the box and contribute to business growth.

Effective delegation is key to scaling a business successfully.

Taking the leap into outsourcing can be daunting but is essential for growth.

Jenny's experience shows the importance of having support during the outsourcing process.

Quality over quantity is crucial in property management.

Chapters

00:00 Start

00:55 Challenges Before Remote Recruitment

06:32 Transitioning to South African Operations

07:56 The Impact of Hiring Tracy

12:36 Effective Communication and Morning Meetings

15:23 Future Goals and Business Growth

16:50 Advice for Businesses Considering Outsourcing

18:44 Conclusion

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