Hospitality Isn’t Dead. Your Trapped in Outdated Training (Here's How to Fix It)
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Hospitality Isn’t Dead. Your Trapped in Outdated Training (Here's How to Fix It)
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Everyone says “hospitality is dying,” but that’s dead wrong. The problem isn’t hospitality, it’s the way we train it.
After working with 300+ restaurants worldwide and talking to over 1,000 owners, I’ve seen the same issues everywhere:
• Staff who can’t deliver hospitality at a high level
• Leaders who struggle to inspire consistency
• Teams who’ve become transactional instead of relational
It’s not about saying the right script or smiling more, it’s about rewiring the mindset.
We’ve evolved training from surface-level tactics to deep mindset work that builds buy-in, motivation, and self-leadership.
In this episode, I break down:
✅ Why pre-COVID training models no longer work
✅ The three layers of hospitality training: Tactical, Excellence, and Emotional
✅ How to build self-motivated teams that actually deliver world-class hospitality
✅ The secret to connecting your team’s “why” with your company’s “why”
If you’re ready to stop training the same way as everyone else and start leading like an innovator, this episode is for you.