In this week’s episode, Bill Bonbrest, hospitality guru and former COO of Tao Group, takes us on a journey detailing his illustrious 40 year career — from his earliest days bussing tables in world-renowned hot spots. Bill is a true master of curating the “guest experience” which, as he says, can never exceed the employee experience. Bill now consults other hospitality brands on how they can build compassionate, people-first leadership teams which ultimately translates to phenomenal business results. Bill’s infectious enthusiasm will inspire you to keep learning and growing, even when you are — by all accounts — a true OG.

In this episode we talk about:

• Why “starting from the bottom” and working your way up is often the best way to make it to the top in business
• The defining hospitality moments that cemented Bill’s love for the industry and informed how he leads today
• The special sauce that makes brands like Carmine’s and Tao Group thrive while others fizzle out
• Why the guest experience can never exceed the team members' experience (and how that translates from hospitality to EVERY industry)
• Why psychological safety and transparency are crucial in maintaining high morale during challenging times
• The importance of mentorship and how to find yourself a great mentor (it’s easier than you think!)
• Why and how Bill is still investing heavily in his own learning — 40 years in
• How to stay inspired by your job & company as a long-time employee

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