エピソード

  • Streamlining Supply Ordering with Details

    Streamlining Supply Ordering with Details
    2026/01/01
    "Peace of mind about supplies is our goal."

    Connect With Our Sponsors
    GreyFinch - https://greyfinch.com/jillallen/
    A-Dec - https://www.a-dec.com/orthodontics
    SmileSuite - https://getsmilesuite.com/


    Summary

    In this engaging conversation, Jill chats with Nick Wangler to discuss the evolution of Details, a platform designed to streamline supply ordering for orthodontic practices. They explore the challenges of inventory management, the importance of technology in modernizing ordering systems, and the hidden costs associated with traditional supply ordering methods. Nick shares insights on identifying red flags in inventory systems, budgeting for effective solutions, and the resilience required in building a startup. The discussion emphasizes the need for practices to adapt and innovate in order to thrive in a competitive landscape.


    Connect With Our Guest

    Details - https://orthodonticdetails.com


    Takeaways
    • Nick Wangler's background in technology and consulting led to the creation of Details.
    • Details aims to simplify the supply ordering process for orthodontic practices.
    • Inventory management is crucial for maintaining efficiency and reducing costs.
    • Practices often struggle with hidden costs in their supply ordering.
    • Technology can help practices modernize their inventory systems.
    • Identifying red flags in inventory management can prevent future issues.
    • Budgeting for inventory solutions is essential for practice growth.
    • Resilience is a key trait for success in business and startups.
    • The importance of adapting to new technologies in orthodontics.
    • Practices should focus on efficiency to improve patient care and business outcomes.

    Chapters

    00:00 Introduction to Nick Wangler and Details
    03:18 Challenges in Orthodontic Supply Management
    04:06 Benefits of Using Details for Supply Management
    05:37 Inventory Management Insights
    08:50 Modernizing Orthodontic Practices
    23:20 Planning for the Future: Budgeting and Embracing Technology
    24:17 Inventory Management Tips
    29:24 Efficiency in Ordering and Outsourcing
    31:04 Building a Startup: Lessons and Insights
    36:55 Get in Contact and Final Thoughts

    Episode Credits:

    Hosted by Jill Allen
    Produced by Jordann Killion
    Audio Engineering by Garrett Lucero

    Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

    Reach out to me- www.practiceresults.com.

    If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.

    New episodes drop every Thursday!
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    44 分
  • David vs. Goliath: Scaling Against Corporate Giants with John D. Marvin

    David vs. Goliath: Scaling Against Corporate Giants with John D. Marvin
    2025/12/25
    "Private practice conceded the battle."

    Connect With Our Sponsors
    GreyFinch - https://greyfinch.com/jillallen/
    A-Dec - https://www.a-dec.com/orthodontics
    SmileSuite - https://getsmilesuite.com/


    Summary

    In this conversation, John Marvin shares his extensive journey in healthcare marketing, particularly focusing on the challenges faced by private practices due to corporate influences. He emphasizes the importance of understanding consumer needs through research and the necessity for private practices to engage with their communities authentically. The discussion also highlights the critical role of patient experience and convenience in retaining clients and competing against larger corporate entities.


    Connect With Our Guest

    John D. Marvin - john@johndmarvin.com


    Takeaways
    • John's journey in healthcare marketing began in the early 80s.
    • He emphasizes the importance of consumer research in marketing strategy.
    • Private practices must engage with their communities to thrive.
    • Convenience is a key factor in patient retention.
    • Marketing should focus on building authentic relationships with patients.
    • Corporate influences can negatively impact private practices.
    • Practices need to justify their pricing through value and service.
    • Community involvement can differentiate private practices from corporates.
    • Every patient interaction should feel special and engaging.

    Chapters

    00:00 Introduction and Guest Welcome
    01:46 John D Marvin's Journey with TSO
    06:41 Challenges in Private Practices and Marketing Strategies
    13:50 Combating Low-Cost Competitors
    19:54 Community Involvement and Private Practice
    36:15 Final Thoughts and Contact Information

    Episode Credits:

    Hosted by Jill Allen
    Produced by Jordann Killion
    Audio Engineering by Garrett Lucero

    Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

    Reach out to me- www.practiceresults.com.

    If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.

    New episodes drop every Thursday!
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    36 分
  • Preventing Embezzlement in Orthodontics with Prosperident

    Preventing Embezzlement in Orthodontics with Prosperident
    2025/12/18
    "70 million Americans have criminal records."

    Connect With Our Sponsors
    GreyFinch - https://greyfinch.com/jillallen/
    A-Dec - https://www.a-dec.com/orthodontics
    SmileSuite - https://getsmilesuite.com/


    Summary

    In this conversation, Jill Allen and David Harris discuss the critical aspects of hiring practices in orthodontic practices, focusing on how to prevent embezzlement and ensure a safe working environment. They delve into the importance of pre-employment screening, criminal background checks, drug testing, and social media scrutiny. The discussion also covers the significance of dividing duties among team members to mitigate risks, the challenges posed by electronic payments, and the necessity of financial oversight. David emphasizes the need for practice owners to be proactive in safeguarding their practices against potential fraud and to maintain clear communication with their teams.


    Connect With Our Guest

    Prosperident - https://www.prosperident.com/


    Takeaways
    • Hiring practices should focus on preventing the wrong hires.
    • 70 million Americans have criminal records, making background checks essential.
    • Drug testing is becoming easier and should be a standard practice.
    • Social media can reveal a lot about a candidate's character.
    • Dividing duties among team members can significantly reduce embezzlement risk.
    • Electronic payments are easier to divert than physical payments.
    • Regularly reconcile collections with bank deposits to catch discrepancies.
    • Practice owners should print their own financial reports for accuracy.
    • Discrepancies should be investigated through documentation, not just staff explanations.
    Chapters

    00:00 Introduction
    01:47 Reintroducing David Harris and His Work
    03:00 The Importance of Hiring Right
    04:41 Pre-Employment Screening Essentials
    05:20 Criminal Records and Background Checks
    07:36 Talking to Former Employers
    09:05 Drug Testing and Social Media Checks
    13:41 Legal Considerations in Hiring
    18:57 Dividing Duties to Prevent Embezzlement
    26:47 Digital Payments and Fraud Risks
    28:32 Preventing Employee Theft
    31:16 Reconciling Payments and Deposits
    34:44 Ensuring Financial Integrity
    41:39 Final Thoughts and Contact Information

    Episode Credits:

    Hosted by Jill Allen
    Produced by Jordann Killion
    Audio Engineering by Garrett Lucero

    Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

    Reach out to me- www.practiceresults.com.

    If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.

    New episodes drop every Thursday!
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    50 分
  • Protecting Your Practice: Navigating Cyber Threats with Black Talon Security

    Protecting Your Practice: Navigating Cyber Threats with Black Talon Security
    2025/12/11
    "Spear phishing is a direct attack."

    Connect With Our Sponsors
    GreyFinch - https://greyfinch.com/jillallen/
    A-Dec - https://www.a-dec.com/orthodontics
    SmileSuite - https://getsmilesuite.com/


    Summary

    In this conversation, Gary Salman, CEO of Black Talon Security, discusses the critical importance of cybersecurity in the dental and orthodontic fields. He shares insights on the evolution of cyber threats, particularly focusing on social engineering and phishing attacks. Gary emphasizes the need for comprehensive training for dental staff to recognize and prevent these threats. He also highlights the significance of understanding cyber risk ratings and the role of AI in enhancing cybersecurity measures. The discussion concludes with practical advice for practices to safeguard patient data and navigate the complexities of modern cybersecurity challenges.


    Connect With Our Guest

    Black Talon Security - https://www.blacktalonsecurity.com/


    Takeaways
    • Gary has over 33 years of experience in dental technology.
    • He emphasizes the importance of cybersecurity in practices.
    • Social engineering is a major threat, often leading to phishing attacks.
    • Training staff is crucial as 60% of cyber attacks result from human error.
    • Spear phishing is a targeted attack that can compromise email accounts.
    • Antivirus software may not detect legitimate software used by hackers.
    • Cybersecurity requires a proactive approach, similar to healthcare.
    • Understanding cyber risk ratings is essential for practices.
    • AI can enhance cybersecurity but requires due diligence.
    • Practices must be aware of their vulnerabilities and take action.

    Chapters

    00:00 Introduction
    02:02 Gary Salman's Background and Black Talon Security
    06:33 Understanding Social Engineering Attacks
    14:14 Preventative Measures and Training
    25:58 Understanding Cyber Risk in Dental Practices
    27:52 The Importance of Cyber Risk Ratings
    28:19 Known Exploitable Vulnerabilities and Network Security
    33:13 AI in Healthcare: Benefits and Risks
    36:09 Best Practices for Using AI in Practices
    38:49 Final Thoughts and Contact Information

    Episode Credits:

    Hosted by Jill Allen
    Produced by Jordann Killion
    Audio Engineering by Garrett Lucero

    Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

    Reach out to me- www.practiceresults.com.

    If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.

    New episodes drop every Thursday!
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    46 分
  • Creating a Family-Centric Dual Practice with Dr. Lauren Carlson & Dr. Mike Seelig

    Creating a Family-Centric Dual Practice with Dr. Lauren Carlson & Dr. Mike Seelig
    2025/12/04
    "It's hard enough doing an ortho startup practice."

    Connect With Our Sponsors
    GreyFinch - https://greyfinch.com/jillallen/
    A-Dec - https://www.a-dec.com/orthodontics
    SmileSuite - https://getsmilesuite.com/


    Summary

    In this engaging conversation, Jill Allen speaks with husband-and-wife duo Drs. Lauren Carlson and Mike Seelig about their journey in starting an ortho-pedo practice together. They discuss their backgrounds, the challenges of balancing family life with a startup, and the importance of structuring their practice for efficiency. The couple emphasizes the significance of building a supportive team culture and enhancing patient experiences through convenience and communication. They also share insights on fostering relationships with referring doctors and the importance of clear expectations in collaborative care.


    Connect With Our Guest

    Shine Pediatric Dentistry & Orthodontics - https://shinepdo.com


    Takeaways
    • Mike and Lauren met in dental school and started their practice together.
    • They faced challenges balancing family life with their startup.
    • Cross-training staff was crucial for their practice's efficiency.
    • They emphasize the importance of a supportive team culture.
    • Patient convenience is a top priority in their practice.
    • Building relationships with referring doctors is essential.
    • They aim to eliminate unnecessary appointments for families.
    • Clear communication with referring doctors is vital.
    • They encourage staff to grow within the practice.
    • Their journey highlights the importance of teamwork.

    Chapters

    00:00 Introduction
    01:41 Starting the Conversation: Lauren & Mike’s Background
    02:01 The Journey to Opening a Practice
    03:37 Challenges and Benefits of Working Together
    07:28 Balancing Family and Business
    11:04 Structuring the Practice: Ortho and Pedo
    18:42 Building a Strong Team Culture
    26:10 Continuous Growth as Leaders
    29:37 Vision for In-House Patient Experience
    35:57 Building Relationships Between Orthodontists and Pediatric Dentists
    45:26 Final Thoughts and Contact Information

    Episode Credits:

    Hosted by Jill Allen
    Produced by Jordann Killion
    Audio Engineering by Garrett Lucero

    Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

    Reach out to me- www.practiceresults.com.

    If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.

    New episodes drop every Thursday!
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    52 分
  • Simplifying Practice Compliance with Done Desk

    Simplifying Practice Compliance with Done Desk
    2025/11/27
    "Your people are your business."

    Connect With Our Sponsors
    GreyFinch - https://greyfinch.com/jillallen/
    A-Dec - https://www.a-dec.com/orthodontics
    SmileSuite - https://getsmilesuite.com/


    Summary

    In this engaging conversation, Cary Smith shares his journey in the orthodontic industry, emphasizing the importance of compliance, risk management, and team engagement. He discusses how business owners can navigate challenges, the significance of a strong team culture, and the need for proactive leadership. The discussion highlights the role of software in modern business practices and the necessity of investing in people to ensure success. Cary encourages listeners to take actionable steps towards improving their practices and achieving their desired outcomes.


    Connect With Our Guest

    Done Desk - https://www.donedesk.com/


    Takeaways
    • Cary Smith has been working with dentists for 15 years.
    • Done Desk was created to help dental practices manage compliance and risk.
    • Compliance should be viewed as a pathway to business success.
    • Proactivity is essential to avoid burnout and stress in business.
    • Team engagement directly impacts the success of a practice.
    • Investing in people is crucial for business growth.
    • Culture is an output of how well a team functions together.
    • Leadership should empower team members to take initiative.
    • Software plays a vital role in modern business operations.
    • Business owners must prioritize their time effectively.

    Chapters

    00:00 Introduction and Guest Introduction
    01:45 Cary Smith's Background and Done Desk Overview
    02:06 The Importance of Compliance and Training
    10:31 Proactivity vs. Reactivity in Business
    18:13 Investing in People and Processes
    23:15 Addressing Doctor Satisfaction
    26:36 Leadership and Team Culture
    30:04 Optimizing Employee Roles and Rewards
    34:34 The Importance of Culture in Business
    38:56 Final Thoughts and Contact Information

    Episode Credits:

    Hosted by Jill Allen
    Produced by Jordann Killion
    Audio Engineering by Garrett Lucero

    Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

    Reach out to me- www.practiceresults.com.

    If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.

    New episodes drop every Thursday!
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    44 分
  • From Blueprint to Reality: Construction Insights with Arminco

    From Blueprint to Reality: Construction Insights with Arminco
    2025/11/20
    "No two businesses are the same."

    Connect With Our Sponsors
    GreyFinch - https://greyfinch.com/jillallen/
    A-Dec - https://www.a-dec.com/orthodontics
    SmileSuite - https://getsmilesuite.com/


    Summary

    In this conversation, Jill Allen and Artin Safarian discuss the intricacies of starting a dental practice, focusing on project management, budgeting, and the importance of value engineering. Artin shares his journey from HVAC to dental project management, emphasizing the need for comprehensive management in dental practices. They explore the challenges of construction, zoning, and the necessity of due diligence, while also providing insights into effective budgeting for a successful startup.

    Connect With Our Guest

    Arminco Inc. - https://www.armincoinc.com/


    Takeaways
    • Artin Safarian's journey from HVAC to dental project management.
    • The importance of comprehensive project management in dental practices.
    • Value engineering can significantly reduce costs for dental startups.
    • Understanding the unique needs of each dental practice is crucial.
    • Zoning and due diligence are often overlooked but essential.
    • Budgeting should include all aspects of the practice setup.
    • Effective communication among team members is vital for success.
    • Construction challenges can arise unexpectedly without proper management.
    • Doctors should not assume that all necessary infrastructure is in place.
    • Planning ahead can prevent costly mistakes during the startup phase.

    Chapters

    00:00 Introduction
    01:54 Meet Artin Safarian: CEO of Arminco
    02:33 Artin's Journey into the Dental Industry
    04:33 Comprehensive Project Management in Practices
    09:11 The Importance of Value Engineering
    16:36 Real Estate Considerations for Practices
    18:21 Challenges with Post Tension Cables
    19:07 Importance of Project Management
    21:26 Common Assumptions and Oversights in Construction
    23:23 Zoning and Parking Issues
    29:01 Budgeting and Construction Costs
    32:27 Contact Information and Final Thoughts

    Episode Credits:

    Hosted by Jill Allen
    Produced by Jordann Killion
    Audio Engineering by Garrett Lucero

    Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

    Reach out to me- www.practiceresults.com.

    If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.

    New episodes drop every Thursday!
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    36 分
  • Talk the Talk: Enhancing Practice Communication with Amy Cromwell

    Talk the Talk: Enhancing Practice Communication with Amy Cromwell
    2025/11/13
    “We need to balance efficiency and humanity.”

    Connect With Our Sponsors
    GreyFinch - https://greyfinch.com/jillallen/
    A-Dec - https://www.a-dec.com/orthodontics
    SmileSuite - https://getsmilesuite.com/


    Summary


    In this conversation, Jill Allen chats with Amy Cromwell to discuss the critical role of communication in orthodontic practices, emphasizing the evolution of communication methods, the importance of adapting to different generations, and leveraging technology for better patient interactions. They explore the significance of first impressions, the use of analytics to improve communication, and the necessity of training and coaching for staff. The discussion also touches on the balance between efficiency and humanity in communication, the role of AI, and the importance of creating a positive patient experience through effective communication strategies.


    Connect With Our Guest

    Jill Allen & Associates - https://www.practiceresults.com/


    Takeaways
    • Communication is essential in orthodontic practices.
    • Different generations require different communication styles.
    • Technology has transformed communication methods.
    • First impressions can significantly impact patient experience.
    • Handling communication breakdowns is crucial for patient satisfaction.
    • Analytics can help identify communication gaps.
    • Training and coaching are vital for effective communication.
    • AI can enhance communication but should not replace human interaction.
    • Celebrating progress in communication is important for team morale.
    • Understanding the patient's perspective is key to effective communication.

    Chapters

    00:00 Introduction
    03:24 Evolution of Communication in Orthodontics
    05:43 Generational Communication Differences
    07:08 Effective Communication Techniques
    08:56 Importance of Positive Communication
    12:00 Leveraging Technology for Better Communication
    20:03 New Patient Call Strategies
    27:15 Analyzing Communication Analytics
    29:27 The Importance of Technology in Communication
    33:07 Celebrating Progress and Building Trust
    35:36 Coaching and Training Programs
    38:07 Balancing AI and Human Touch
    41:18 Communication Training and Coaching Packages
    48:24 Final Thoughts

    Episode Credits:

    Hosted by Jill Allen
    Produced by Jordann Killion
    Audio Engineering by Garrett Lucero

    Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

    Reach out to me- www.practiceresults.com.

    If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.

    New episodes drop every Thursday!
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    52 分