Summary

Welcome to the very first episode of Haverin About! In this launch episode, father–daughter duo Stuart Miller and Bethany Miller Urroz share why they’ve decided to take their years of private conversations about healthcare, business, and technology public. You’ll get to know the hosts, their backgrounds, and what the word “Haverin” really means (hint: structured nonsense with a Scottish twist).

Together, Stuart and Bethany outline the podcast’s format, the themes they’ll cover, and why you’ll want to subscribe for the blend of sharp insights, candid stories, and humor that defines their unique style.

What You’ll Hear in This Episode

• Why we started Haverin About
• The story behind the name (and our Scottish roots)
• Who we are: our careers in healthcare IT, consulting, and sales leadership
• The four themes that guide our Substack and now the podcast:
• The Next Generation
• The Briefing Room
• Blethering
• Vision to Action
• A preview of our first full episode: Cutting Through the AI FUD in Healthcare

🔗 Resources & Links

📝 Support and subscribe to our writing at → https://haverin.substack.com

☕ Support the show with a Ko-fi tip → https://ko-fi.com/haverin

Connect with us:

• Stuart Miller on LinkedIn → https://www.linkedin.com/in/stuart-miller-haverin
• Bethany Miller Urroz on LinkedIn → https://www.linkedin.com/in/bethanymillerurroz
• 📩 Business inquiries → haverinabout@gmail.com

AI is everywhere in healthcare — from flashy demos on the expo floor to workflow tools in hospitals. But how much of it is real, and how much is hype?

In this episode of Haverin About, Stuart and Bethany cut through the fear, uncertainty, and doubt (FUD) around AI in healthcare. T

They share perspectives from both the vendor and healthcare system sides, blending serious insights with humor and stories.

You’ll hear about:

• Why hospitals don’t have one buyer, but an army of “Knights Who Say No”
• The ROI vs. TCO dilemma — hidden costs that kill the promise
• Governance platforms and “unsexy plumbing” as the real opportunity in 2025
• Data, compliance, and trust: the risks that can’t be ignored

Articles Mentioned:

• Joshua Liu's original LinkedIn article that inspired "The Knights who Say No!": - Great article by Joshua Liu on LinkedIn that inspired Stuart's "Knights who say No!" article
• "The Knights who say No!" Substack article: - Stuart's article on the complex network of approval flows inside hospitals and health systems

Timestamps:

00:00 Some gentle havering about The Pitt and “Maybe I should have low-key become a doctor?

05:15 The AI Hype acceleration in Healthcare

11:55 Navigating Hospital Buyers' skepticism

21:13 The Seller's Lens in AI Adoption

23:00 ‘The Knights who say No!’ Navigating Healthcare Technology Sales Challenges

29:52 The Role of Educating to Sell AI Solutions

35:04 External and internal Healthcare AI Regulation and compliance

40:12 The Importance of Governance in AI Implementation

45:33 Closing Thoughts and next week's promo

Listen if you want to: understand how hospital leaders think about AI adoption, where vendors trip up, and what the next 12 months really hold.

Support the show:

📬 Subscribe to the Substack → https://haverin.substack.com

☕ Buy us a coffee with a Ko-fi tip → https://ko-fi.com/haverin

Negotiation is everywhere. From battling with an insurance adjuster after storm damage to closing multi-million-dollar healthcare IT deals, the skills are the same.

In this episode of Haverin About, Stuart and Bethany dive into the art (and science) of negotiation. With real stories, practical strategies, and a dash of humor, they explore how to:

• Break down 100-page contracts into what really matters
• Use simple tools like index cards to prep for big conversations
• Handle shifting corporate priorities and procurement roadblocks
• Avoid leadership missteps (and land yourself in the “burn book”)
• Trade creative terms beyond just money (references, case studies, conferences)
• Master the hardest negotiation skill of all: silence
• Remember timeless wisdom: “What’s for you will no go by you”
• Whether you’re in sales, leadership, or just want to sharpen your everyday negotiation skills, this episode has something for you.

👉 Subscribe now so you don’t miss future episodes. And if you enjoy what you hear, leave us a review—it really helps others discover the show!