On this episode of the Inside BS Show, Dave Lorenzo interviews Bridgette Ferraro, CEO of iCopy, a tech-enabled records retrieval firm serving law firms nationwide. Bridgette shares how she grew the company through innovation and operational restructuring, while simultaneously raising three young children. From building client-specific SOPs to navigating fax machines and subpoenas, Bridgette gives us a behind-the-scenes look at a niche industry and how she leads with intention and harmony. Her insights on delegation, scheduling, and business development are essential for any entrepreneur managing a high-growth company and a high-energy household.

What You’ll Discover Today:

• The origin story of iCopy and how Bridgette became CEO
• How iCopy differentiates itself in a crowded market
• Why firm-specific SOPs are key to client satisfaction
• How Bridgette approaches sales, scaling, and leadership
• The role of support systems and structure in work-life balance

Key Topics Discussed:

• Streamlining medical records retrieval for law firms
• Leveraging tech and human teams for growth
• Transitioning from operations to business development
• Structuring calendars for personal and professional harmony
• Advice for entrepreneurs balancing family and leadership

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