Gen Z is stepping into the workforce—and the conversation about them is louder than ever. Are they ready? Or is the real question whether we’re ready to welcome them?

In this episode, Melissa shares the behind-the-scenes story of a viral interview that landed her insights in Entrepreneur, Yahoo, and media outlets across the globe. She challenges the idea that Gen Z needs “fixing” through etiquette coaching alone and instead makes the case for mentorship, guidance, and an open mind.

Melissa covers:

• Why traditional onboarding has failed new graduates—and what to do about it
• Practical ways to help Gen Z acclimate to workplace culture (virtual and in-person)
• How to set expectations early around dress code, communication, and boundaries
• Where etiquette coaching fits in—and the critical follow-up most companies skip
• How to balance respecting personal style with professional standards
• Why curiosity and flexibility are essential for leaders navigating generational shifts

This is a passionate call to stop rooting for the next generation to fail and start building the systems that will let them—and your business—thrive.

Resources & Links Mentioned in This Episode:

• Etiquette Coach: Lisa Grotts www.LisaGrotts.com
• Yahoo Article: https://www.yahoo.com/lifestyle/articles/why-bosses-hiring-etiquette-coaches-040000585.html

If you manage, hire, or mentor Gen Z employees, this episode will give you a roadmap for turning potential into performance.