What does it take to provide exceptional member service? It's more than answering phones and processing requests—it's about building relationships, solving problems, and serving neighbors with compassion.

In Part 1 of our two-part Member Solutions mini-series, we're introducing you to the friendly voices behind the phone at Flint Energies. Our Member Solutions Representatives (MSRs) share what inspired them to join the cooperative, what they love most about helping members, and why every conversation is an opportunity to make someone's day a little easier.

Whether you're setting up electric service for a new home, moving across town, enrolling in a payment option, or simply have questions about your account, our Member Solutions team is here to help. Their commitment to service reflects the cooperative difference—putting members first, every single day.

Tune in to hear personal stories, memorable moments, and a behind-the-scenes look at the people who make Flint Energies more than just an electric provider—they make us a community.

Start New Electric Service
Moving into our service area? Apply for new service online:
Start New Service

Disconnect or Transfer Service
Need to stop or transfer your electric service? Log into the Member Portal to manage your account:
Member Portal

Report a Power Outage
Report an outage online anytime or view the current outage map:

• Report an Outage & Member Portal

• View the Outage Map

Pay Your Way (Prepay Program)
Take control of when and how you pay for electricity with Flint Energies' Pay Your Way prepay program. Receive daily balance updates and pay as you go—without a monthly bill.

Join Operation Round Up
For just a few cents each month, you can help support local nonprofits, schools, emergency services, and families across our communities. Your bill is rounded up to the nearest dollar, and every penny stays local through the Flint Energies Foundation.
Learn more or enroll today:
Operation Round Up Information

Text to Pay
Pay your bill quickly and securely by text message. Simply enroll through the Member Portal, save your preferred payment method, and text PAY whenever you're ready.

Text to Report an Outage
Once enrolled in text alerts, simply text OUTAGE to 478-988-3500 to report a power outage directly from your mobile phone. You can also check your balance, make payments, and receive important account notifications by text.

Visit Flint Energies for member resources, energy-saving tips, community news, and cooperative updates.

Follow Flint Energies on Facebook, Instagram, LinkedIn, and YouTube to stay connected with everything happening across our 17-county service area.

If you enjoyed this episode, please subscribe to Front Porch Chats, leave us a review, and share this episode with a friend. Every share helps us tell more stories about the people and communities that power Flint Energies.

Helpful Member ResourcesStay Connected

In this episode, we sit down with Houston County Habitat for Humanity to talk about how affordable homeownership is transforming lives in Middle Georgia. From building safe, stable homes to revitalizing neighborhoods and creating opportunities for families, Habitat’s mission goes far beyond construction — it’s about building hope, dignity, and stronger communities.

Listeners will learn how Habitat’s unique “hand up, not a handout” approach empowers families through partnership, sweat equity, and affordable mortgages. We also explore the lasting economic and community impact Habitat has made in Houston County since 1991, including dozens of homes built, hundreds of repairs completed, and thousands of volunteer hours invested back into the community.

We also highlight the incredible work of the Houston County Habitat for Humanity ReStore in Warner Robins, where donated furniture, appliances, home décor, building materials, and more are sold to support Habitat’s mission locally. The ReStore helps keep usable items out of landfills while funding affordable housing initiatives right here in Houston County. Whether you shop, donate, or volunteer, every contribution helps build brighter futures for local families.

Learn more about applying, volunteering, donating, or shopping the ReStore at Houston County Habitat for Humanity.

Facebook: Houston County Habitat for Humanity Facebook

Instagram: Houston County Habitat for Humanity Instagram

LinkedIn: Houston County Habitat for Humanity LinkedIn

YouTube: Houston County Habitat for Humanity YouTube

The ReStore accepts donations of gently used furniture, appliances, home improvement materials, and more, with proceeds directly supporting local housing programs.

Connect with Houston County Habitat for HumanityReStore Information.

📍 2607 Moody Road, Warner Robins, Georgia📞 (478) 929-1511

Sometimes, life throws unexpected challenges our way. A job loss, medical emergency, or other financial hardship can make it difficult to keep up with monthly expenses—including your electric bill.

In this episode of Front Porch Chats, we're shining a light on one of the most meaningful services Flint Energies provides: Member Advocacy.

Our Member Advocacy team works one-on-one with members who are experiencing financial hardship, helping them explore available resources and connect with organizations that may be able to assist with electric bill payments. While Flint Energies doesn't directly provide financial assistance, our advocates serve as compassionate guides—listening, answering questions, and helping members navigate programs that can make a real difference.

Whether you're facing a temporary hardship or simply want to learn about the resources available in our communities, this episode offers hope, information, and encouragement.

If you're experiencing financial difficulty, don't wait until your account becomes past due. Contact our Member Advocacy team to discuss available resources and assistance programs.

Flint Energies Member Advocacy
📞 478-218-5510
📧 energyassistance@flintemc.com

Our team is here to listen, answer your questions, and help connect you with organizations that may be able to provide assistance.

The Low Income Home Energy Assistance Program (LIHEAP) helps eligible households with home energy costs. Assistance is administered through local community action agencies.

Website: https://mgcaa.itfrontdesk.com

• Houston County: 478-328-0333
• Crawford & Peach Counties: 478-825-3193
• Upson County: 706-647-1578

Website: https://mbcsth.appointment.works/ea

Serving residents of:

• Taylor County
• Schley County
• Marion County
• Sumter County
• Dooly County
• Macon County

Phone: 478-209-0958

Website: www.enrichmentservices.org

Serving residents of:

• Talbot County
• Chattahoochee County
• Muscogee County
• Harris County

Phone: 706-649-1600

As a member-owned electric cooperative, Flint Energies believes in neighbors helping neighbors. If you're facing financial hardship, we encourage you to reach out early. Our Member Advocacy team can help you understand your options and connect you with organizations dedicated to providing assistance.

We hope this episode helps you better understand the resources available through Flint Energies and our community partners.

Subscribe to Front Porch Chats wherever you listen to podcasts, and be sure to share this episode with someone who may benefit from these important resources.

Together, we can continue building stronger communities—one conversation at a time.