What does it take to provide exceptional member service? It's more than answering phones and processing requests—it's about building relationships, solving problems, and serving neighbors with compassion.

In Part 1 of our two-part Member Solutions mini-series, we're introducing you to the friendly voices behind the phone at Flint Energies. Our Member Solutions Representatives (MSRs) share what inspired them to join the cooperative, what they love most about helping members, and why every conversation is an opportunity to make someone's day a little easier.

Whether you're setting up electric service for a new home, moving across town, enrolling in a payment option, or simply have questions about your account, our Member Solutions team is here to help. Their commitment to service reflects the cooperative difference—putting members first, every single day.

Tune in to hear personal stories, memorable moments, and a behind-the-scenes look at the people who make Flint Energies more than just an electric provider—they make us a community.

Start New Electric Service
Moving into our service area? Apply for new service online:
Start New Service

Disconnect or Transfer Service
Need to stop or transfer your electric service? Log into the Member Portal to manage your account:
Member Portal

Report a Power Outage
Report an outage online anytime or view the current outage map:

• Report an Outage & Member Portal

• View the Outage Map

Pay Your Way (Prepay Program)
Take control of when and how you pay for electricity with Flint Energies' Pay Your Way prepay program. Receive daily balance updates and pay as you go—without a monthly bill.

Join Operation Round Up
For just a few cents each month, you can help support local nonprofits, schools, emergency services, and families across our communities. Your bill is rounded up to the nearest dollar, and every penny stays local through the Flint Energies Foundation.
Learn more or enroll today:
Operation Round Up Information

Text to Pay
Pay your bill quickly and securely by text message. Simply enroll through the Member Portal, save your preferred payment method, and text PAY whenever you're ready.

Text to Report an Outage
Once enrolled in text alerts, simply text OUTAGE to 478-988-3500 to report a power outage directly from your mobile phone. You can also check your balance, make payments, and receive important account notifications by text.

Visit Flint Energies for member resources, energy-saving tips, community news, and cooperative updates.

Follow Flint Energies on Facebook, Instagram, LinkedIn, and YouTube to stay connected with everything happening across our 17-county service area.

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