From Oops to Ahs: Win Hearts Now!
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From Oops to Ahs: Win Hearts Now!
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That stomach-dropping moment when you realize you've made a mistake with a client... we all dread it. But what if that moment of failure was actually your single biggest opportunity to create an unshakably loyal fan?
In this episode of Quick Business Tips, Jennifer Swineford reframes how we look at business failures. Inspired by the principles of "Unreasonable Hospitality," this episode provides a powerful framework for turning your mistakes into moments of profound connection and trust.
In this episode, you will learn:
- Why our natural, self-focused reaction to mistakes often makes things worse.
- How to immediately de-escalate a situation and make your client feel heard and understood.
- A powerful, real-world case study on going beyond a simple "fix" to create a unforgettable client experience.
- Why solving their problem, not yours, is the key to building lasting loyalty.
Stop fearing mistakes. Start seeing them as your greatest opportunity to prove your values and earn a client for life.
Ready to build a business that puts people first (and grows because of it)?
➡️ Get your FREE 6-step guide, "Put People First & Profits Follow"
🔔 Subscribe to Quick Business Tips for more real-world strategies for values-driven entrepreneurs!