From ‘Welcome’ to ‘Wow’: How We Deliver 5-Star Service Every Day
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From ‘Welcome’ to ‘Wow’: How We Deliver 5-Star Service Every Day
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What makes a patient walk out of your office saying, “Wow… this feels different”?
In this episode of Opt-Out with Kara Foster, OD, we dive into the little (but powerful) ways to create a memorable, trust-building experience for your patients — from the moment they Google your name to the moment they leave with their new glasses.
Dr. Kara shares the exact strategies she uses in her own practice: creating a warm, welcoming environment, educating patients with clarity and care, showing how their eye health connects to their overall well-being, and even the seamless handoff to optical.
You’ll also hear:
The top 5 ways to accidentally sabotage the patient experience — and how to avoid them
How connection improves patient compliance (with the data to prove it)
Why the “Wow” isn’t about perfection — but about trust, dignity, and those human touches
If you’re ready to reimagine what eye care, and healthcare, can feel like, this episode is your first step.