『FranchiseU!』のカバーアート

FranchiseU!

FranchiseU!

著者： Dr. Kathy Gosser Yum! Center for Global Franchise Excellence at the University of Louisville
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FranchiseU! is your inside track to the franchise world—whether you’re a franchisee, franchisor, investor, entrepreneur, corporate exec, or just franchise-curious. Hosted by Dr. Kathy Gosser, a leading voice in franchise education, the podcast features insightful interviews with industry pros and rising stars, from franchise owners to C-suite leaders, support specialists, scholars, and students. Each episode dives into real stories, lessons learned, and strategies that shape the franchise industry. Dr. Gosser brings her expertise and energy to every conversation, unpacking key takeaways and offering personal insights that connect the dots between theory and practice. It’s part conversation, part classroom, and all about helping you understand and thrive in franchising.Copyright 2026 FranchiseU! マネジメント マネジメント・リーダーシップ リーダーシップ 経済学
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  • The 'Hard Way' Philosophy: Leadership Lessons From How Colonel Sanders Built a Global Franchise Legacy

    The 'Hard Way' Philosophy: Leadership Lessons From How Colonel Sanders Built a Global Franchise Legacy
    2026/08/04

    In this special episode of FranchiseU, co-host Dr. Zac Goldman sits down with fellow University of Louisville colleague and longtime corporate leader Dr. Kathy Gosser to explore the enduring leadership philosophy of Colonel Harland Sanders.

    Dr. Gosser shares firsthand insights from her 35-year career at KFC and Yum! Brands, breaking down how a simple roadside restaurant transformed into a global fast-food empire through radical persistence, trust, and a commitment to doing things the "Hard Way." Together, they discuss how Sanders' core principles shaped the culture of KFC and Yum! Brands by providing 11 timeless Leadership Lessons.

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    What You'll Learn in This Episode:

    The Power of Reinvention: How Colonel Sanders rebuilt his business from scratch after highway construction bypassed his original roadside restaurant.

    The 1,009 Rejections: Why ultimate persistence is the secret weapon for any aspiring entrepreneur or franchise founder.

    The "Nickel a Head" Handshake: How early franchise expansion relied entirely on trust, relationship-building, and mutual respect.

    The Origin of the KFC Name: The story behind franchisee Pete Harman naming the iconic brand.

    The Importance of Brand Quality: Why simplicity, consistency, and a "back to basics" approach are vital to scaling a global supply chain.

    Leadership Creating Legacy: How the KFC Foundation continues Sanders' mission through education and scholarships.

    How Relationships ARE the Brand: Trust between the franchisor and franchisee is the ultimate currency for sustainable growth.

    How Continuous Learning is Paramount: Great leaders never stop acquiring knowledge, a trait that defined Sanders' life.

    Examples of a Service-First Mindset: True business success comes from serving both your end customers and your internal franchise partners.

    About Your Hosts

    Dr. Kathy Gosser

    Dr. Kathy Gosser joined the University of Louisville College of Business faculty in 2019 following an illustrious 35-year career at Yum! Brands. Her final role at the corporation was Director of Learning & Organizational Development, alongside serving as the Chair of the KFC Foundation. She holds a PhD in Educational Leadership and Organizational Development and an MBA from UofL, as well as a BA in Journalism from Indiana University.

    Dr. Zachary “Zac” Goldman

    Dr. Zachary Goldman is an academic leader and faculty member in the University of Louisville College of Business, serving as Chair of the Department of Management & Entrepreneurship. As the Director of Online Teaching & Learning and the founding Program Director of the Online MBA, he designs innovative, student-centered digital education. His research focuses on leadership, communication, and integrating AI and analytics responsibly into business education.

    Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows.

    Don’t miss out on all things FranchiseU!:

    Website: FranchiseU!

    Instagram: @franchiseu_podcast

    Facebook: @FranchiseU Podcast

    Twitter: @franchiseupod

    TikTok: @franchiseupod

    Reach out directly to Dr. Kathy Gosser via LinkedIn.

    This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
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    16 分
  • The Secret to Relationship-First Franchise Growth with Matt Kunz of Fastest Labs

    The Secret to Relationship-First Franchise Growth with Matt Kunz of Fastest Labs
    2026/07/28

    In this episode of the FranchiseU! Podcast, Dr. Kathy Gosser speaks with Matt Kunz, President and CEO of Fastest Labs, about relationship-first leadership, franchisee coaching, and the systems required to support sustainable growth. Matt draws on more than 27 years in franchising, beginning with his experience as a Sylvan Learning franchisee. By closely following the operating model, maintaining disciplined marketing and sales practices, and focusing on execution, he outperformed many of his peers, acquired struggling centers, and successfully turned them around. That experience eventually led him to Sylvan’s corporate operations team and later to leadership roles at Neighborly, where he guided brands including Mr. Rooter Plumbing and Five Star Painting.

    Today, Matt leads Fastest Labs, a private-equity-backed franchise system with approximately 250 locations providing drug, alcohol, and DNA testing services. The company serves businesses and individuals through compliance-focused solutions, rapid results, and respectful customer service. During the conversation, Matt explains why franchisees must develop a strong business-to-business sales mindset, how local relationship-building supports lead generation, and how national accounts help the brand serve clients with operations across multiple markets. He also discusses mentorship, communication, franchisee accountability, and the importance of combining proven processes with personal connection.

    Matt brings more than two decades of franchise leadership experience and has helped guide several brands through significant periods of growth. Most notably, he helped scale Five Star Painting from $41 million to $156 million in systemwide revenue. He has led franchise systems ranging from roughly 230 to more than 300 locations, consistently emphasizing people, operational discipline, and long-term performance. Matt holds an Executive MBA and the Certified Franchise Executive designation. His leadership philosophy is captured in a central message from the episode: growth is a relationship sport backed by process.

    Key topics include:

    · Relationships come before results.

    · Strong processes support strong relationships.

    · Franchisees must actively develop their markets.

    · B2B selling is largely a mindset.

    · Sell the solution, not the service.

    · Growth requires reflection and coaching.

    · Mentorship accelerates leadership development.

    Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows.

    Don’t miss out on all things FranchiseU!:

    Website: FranchiseU!

    Instagram: @franchiseu_podcast

    Facebook: @FranchiseU Podcast

    Twitter: @franchiseupod

    TikTok: @franchiseupod

    Reach out directly to Dr. Kathy Gosser via LinkedIn.

    This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
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    36 分
  • From Harvard Law to Crunch Fitness: Chequan Lewis on Leadership, Franchising, and Building Belonging

    From Harvard Law to Crunch Fitness: Chequan Lewis on Leadership, Franchising, and Building Belonging
    2026/07/14
    Today Dr. Kathy Gosser sits down with Chequan Lewis, President of Crunch Fitness, to discuss his remarkable leadership journey from Howard University and Harvard Law School to the helm of one of the world's fastest-growing fitness franchises. Originally aspiring to a career in public service, Lewis began as a litigator before joining Pizza Hut as a franchise attorney, where a pivotal conversation with Yum! Brands CEO David Gibbs led him into operations. That decision ultimately propelled him to become Pizza Hut U.S. Chief Operating Officer and the company's first Chief Equity Officer before taking the reins at Crunch Fitness. Drawing on his unique blend of legal, operational, and strategic leadership experience, Lewis shares how learning the business at the unit level shaped his leadership philosophy and why building repeatable systems, listening deeply to franchisees, and leading with humility and intentionality are essential for sustainable growth. He also explains what sets Crunch Fitness apart in a crowded marketplace, from delivering high-value experiences at affordable prices to fostering a culture of belonging through the brand's signature "Crunch-isms." The conversation explores franchise growth, operational excellence, franchisee engagement, and the challenges of scaling while maintaining culture, offering valuable insights for franchise leaders, entrepreneurs, and anyone interested in building organizations that grow through strong relationships and purposeful leadership. Key topics include:Great leaders learn the business from the front lines.Career growth comes from embracing unexpected opportunities.Strong franchise systems are built on partnership, not control.Culture is a brand's greatest competitive advantage.Leadership begins with humility, authenticity, and intentionality. We are happy to report that since the recording of this interview on June 9, 2026, Chequan Lewis was selected to be the new CEO of Crunch Fitness. Congratulations Chequan!Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows. Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
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    36 分
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