Welcome to Season 2 and the eleventh episode of Flyntlok Unlocked. Thank you for joining us!

I'm your host, Jenny Moebius, Flyntlok's CMO, and today we're launching Season 2 from Equip Expo 2026. Join me to see the demo yard and talk to Flyntlok customers and partners about the challenges and solutions equipment dealers face as they head into 2027 and beyond.

I'm your host, Jenny Moebius, Flyntlok's CMO, and today we're talking about something that might sound like an accounting problem… but it’s really a business confidence problem.

Parts inventory is often one of the biggest assets sitting on a dealership’s balance sheet.

But there’s a catch:

Your DMS has a number for what that inventory is worth.

Your accounting system has a number for what that inventory is worth.

And those two numbers don’t always agree.

• Maybe a shipment was received before the bill was entered.

• Maybe a cycle count changed quantity on hand.

• Maybe there was a write-off or adjustment made directly in accounting.

Individually, those differences can seem small.

Month after month, though, they really add up.

And suddenly the question becomes:

Which number do I trust?

That’s exactly the problem we’re solving with Flyntlok’s new Parts Inventory Reconciliation tool.

I’m your host Jenny Moebius, Flyntlok’s CMO, and today we're talking about one of the most valuable resources inside any equipment dealership:

Technician time. And how to save technician time, in this case, using AI.

Dealers are constantly looking for ways to improve technician productivity, get more work through the shop, and grow service revenue.

But there's a problem. Not every minute of a technician's day is spent servicing equipment.

They also have to document what they found, what caused the problem, and what they did to fix it.

And, documentation matters. You need good service records.

But every minute a technician spends stopping to type is a minute they aren't turning a wrench.

Multiply that across every technician, every work order, every day — and what looks like a small administrative task starts consuming real shop capacity.

So the question becomes:

How do you get the documentation you need without sacrificing the technician productivity that drives service revenue?

That's exactly the problem we’re solving with our newest AI-powered tool: Smart Tech Notes.

I’m lucky to be joined by Bomby Kitchpanich, Senior Software Engineer at Flyntlok, to walk us through how it works, and how a seemingly simple AI feature can help dealers get more productive capacity out of the service department.

I’m your host Jenny Moebius, Flyntlok’s CMO, and today we're talking about:

something a little different. Instead of focusing on one feature, we're going behind the road map to look at how features get built here at Flyntlok. AI is changing how quickly product teams can turn ideas into working software. But speed only matters if you're solving the right problems. That's where dealer feedback comes in.

In short, AI helps us build faster, our customers ensure we build the right things.

I’m lucky to be joined by Danielle Karr, Flyntlok's VP of Product, to walk us through HOW we're building in an AI world without losing the human connection that makes Flyntlok different.

I’m your host Jenny Moebius, Flyntlok’s CMO, and today we're talking about:

a problem near and dear to my heart, one that nearly every equipment dealership has:

there is revenue sitting inside your customer data (purchase data, service data, equipment data), but turning that data into consistent, relevant outreach is usually slow, manual, or simply not happening.

We hear time and again: It just takes too much time.

The thing is… Your dealership already knows who bought a machine, when a warranty is approaching expiration, which customers have not returned for service, what equipment they own, and which models they are interested in.

But that information often sits quietly inside customer records, work orders, spreadsheets, or a salesperson's memory.

So today we're going to break down:

the pain - why valuable customer data so often goes unused;

the product - how AI-powered Smart Campaigns helps you find the right audience and build the right message AND send it at the right time

and the payoff - how all of this can create more service, parts, and sales opportunities (aka revenue) from relationships you’ve already earned.

I’m your host, Jenny Moebius, Flyntlok’s CMO, and today we’re doing something a little different.

Rather than walking through every accounting workflow, we’re taking the five biggest myths we hear about using Flyntlok with QuickBooks Online and Sage Intacct… and putting a few to the test with a live demo.

Equipment dealerships often assume that using Flyntlok with QuickBooks Online means more complexity—but we’re busting the biggest accounting myths.

• See why two connected systems don’t mean entering everything twice.
• Learn how dealers gain operational and financial visibility while maintaining tighter controls.
• Hear how QuickBooks can simplify reconciliation, month-end close, and multi-location accounting.
• Discover how Flyntlok supports dealer-specific needs like floor plans, warranties, fixed assets, and inventory—with expert help when questions arise.

I’m your host Jenny Moebius, Flyntlok’s CMO, and today we're talking about something that doesn't get nearly enough attention when dealerships evaluate DMS software:

Customer Support.

Every software company says they have great support.

Every website has a support page.

Every vendor promises they'll be there when you need them.

BUT ARE THEY?

When a technician can't close a work order, a parts manager can't receive inventory, or an accounting process breaks at month-end, what really matters is how quickly someone responds—and whether that person can actually help.

At Flyntlok, support isn't treated like a department that sits on the sidelines.

It's a core part of the product, literally built into the product, and the customer experience.

We'll walk through what happens behind the scenes, why response time matters, how the team operates, and why our customers keep sending him swag.

We'll also demonstrate what it looks like to submit a ticket and what happens the moment it lands in our queue.