In this episode of Flying Biscuits, Jamie Rothwell dives into how the Rothwell Group delivers on the values discussed in the first episode. Jamie explains how timely, high-quality service and strong customer relationships have built a reputation that sets the business apart.

He shares insights on hiring the right team, mentoring the next generation of leaders, and ensuring that both employees and business partners share the same values. Jamie emphasises that addressing challenges collaboratively and treating people with fairness and respect are central to long-term success. This conversation showcases how integrity, communication, and leadership development drive growth and sustainability in a family business.

Takeaways

• Delivering timely and quality service builds a strong reputation.
• Understanding customers and managing relationships effectively is essential.
• Hiring the right team ensures consistent quality and company values.
• Mentoring future leaders supports business continuity.

Performance Drivers:

· Consistent delivery of quality service fosters trust and reputation.

· Strong customer management practices are vital for long-term success.

· Shared values and collaboration with partners lead to better outcomes.

This podcast challenges whether the activities, values, and decision-making involved in growing a small business into a successful medium-sized enterprise can apply to all organisations, regardless of scale.

Often, business commentators and literature focus on how small businesses can learn from large ones. In today's world, where agility, efficiency, and responsiveness are crucial, can leaders of all organisation sizes learn and apply these concepts?

Over 40 years, Jamie Rothwell, his family, and employees transformed a two-man electrical business into a medium-sized enterprise serving national rail companies, supermarkets, and educational facilities.

This podcast series explores core family values like honesty, kindness, and pride, the importance of trust, and understanding the business comprehensively.