『Fixed Ops Focus』のカバーアート

Fixed Ops Focus

Fixed Ops Focus

著者： Steve Shaw & Dave Rogers
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10月19日まで。※適用条件あり
Welcome to the podcast that treats Fixed Operations like the profit powerhouse it actually is – no corporate fluff, no sugar-coating, no 45-minute intros about somebody’s childhood dog. If you’re tired of “best practices” that don’t practice and factory “recommendations” that starve your bottom line, pull up a chair. Dave and Steven are about to tell you how it really is – and exactly how to fix it.Copyright 2026 Fixed Ops Focus 経済学
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  • Episode 92 - He Started in a Call Center — Now He Runs Fixed Ops | Marcello Gloria

    Episode 92 - He Started in a Call Center — Now He Runs Fixed Ops | Marcello Gloria
    2026/09/24
    In this episode of Fixed Ops Focus, Steve Shaw and Dave Rogers sit down with Marcello Gloria, Fixed Operations Manager at Empire Auto Group, to talk about his journey from a CDK call center to leading Fixed Ops. Marcello shares how staying hungry, constantly learning, improving processes, and always doing the right thing for the customer helped shape his career. Never stop learning — no matter how far you climb.
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    33 分
  • Episode 91 - Whatever Happened to GREAT Customer Service?

    Episode 91 - Whatever Happened to GREAT Customer Service?
    2026/09/23
    In this episode of Fixed Ops Focus, Steve Shaw and Dave Rogers ask a simple question: Where did the WOW go? Customer service isn’t what it used to be, and dealerships aren’t immune. Steve and Dave dig into why service standards have slipped, how management’s attitude affects the entire team, and why “good enough” has become acceptable. If dealerships want to stand out again, it may be time to stop settling for average and bring the WOW back.
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    21 分
  • Episode 90 - Stop Calling Them “Just a Tech” | Carm Capriotto

    Episode 90 - Stop Calling Them “Just a Tech” | Carm Capriotto
    2026/09/17
    In this episode of Fixed Ops Focus, Steve Shaw and Dave Rogers sit down with Carm Capriotto, host of Remarkable Results Radio, to discuss The Rise of the Specialist and why it’s time to change how the automotive industry talks about technicians. From eliminating phrases like “just a tech” to elevating the skill, professionalism, and value of the people who fix the cars, this is a conversation about respecting the profession and building its future.
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    43 分
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