Five Skills to Master for Next-Level Customer Success Management in 2023
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Five Skills to Master for Next-Level Customer Success Management in 2023
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In this illuminating episode of The Customer Daily, the team dives deep into the five core skills vital for a standout Customer Success Manager in 2023, as validated by renowned field expert Markus Rentsch.
Anchored by host Anthony, the discussion traverses active listening, design thinking, data analysis, cross-functional collaboration, and selling outcomes as the necessary steps to conquer the shifting landscape of Customer Success.
Arnold shares a compelling narrative on the importance and application of these skills, followed by practical insights from Bella on enhancing active listening and Jessica's strategic advice on effectively communicating value.
Whether you're a seasoned professional or just stepping onto the shifting stage of customer success management, this episode serves as an indispensable roadmap to guide you through. Don't miss out!