🚗 AI is transforming automotive retail—is your dealership ready?

In this episode of Facts Not Feelings, I sit down with David Marod, founder of Contactter AI, to explore how AI is reshaping dealership operations, streamlining customer engagement, and boosting lead conversion.

🤖 AI isn’t here to replace humans—it’s here to enhance efficiency, eliminate repetitive tasks, and improve customer experiences. But with so much AI hype, how do you separate facts from fiction and successfully implement AI in your dealership?

💡 3 Key Takeaways:
1️⃣ AI in Dealerships – How AI enhances customer interactions, automates lead engagement, and increases sales.

2️⃣ Seamless Integration – The importance of choosing the right AI solution and avoiding tech stack headaches.

3️⃣ Customer Experience First – How AI personalizes conversations, boosts customer satisfaction, and supports—not replaces—human interactions.

🔗 Connect with Our Speakers:
David Marod 👉 https://qrch.net/sr4gty74nmo3
Facts Not Feelings 👉 https://qrch.net/rvwds5eho042

🎧 Listen & Subscribe:
📲 Apple Podcasts: https://apple.co/3DYjWN0
🎵 Spotify: https://spoti.fi/3DNNgFI
▶️ YouTube: https://bit.ly/3jDwPoO

👍 Enjoyed this episode? Like, comment & subscribe for more game-changing insights from Facts Not Feelings!

Chapters:

00:35 - Intro: Meet David Marod and Contactter.AI

02:00 - How AI Transforms Customer Engagement & Lead Nurturing

05:16 - AI & CRM Integration: The Key to Seamless Dealership Ops

10:52 - AI Success Story: How Contactter AI Boosted Car Sales

14:08 - When AI Feels Human: Evolving Customer Expectations

17:04 - Data-Driven Dealerships: Measuring AI’s Impact

19:20 - [Sponsored] AI That Sells: How Contactter AI Converts Leads Fast!

23:58 - AI + Human Touch: How Contactter AI Enhances Sales Teams

26:46 - Avoiding AI Adoption Pitfalls: Key Challenges & Fixes

30:43 - FTC Compliance & Texting: Avoid Costly Mistakes!

33:36 - Skeptical About AI? Why Dealerships Should Try It!

35:33 - Lightning Round: Connect with David Marod & Final Takeaways!

🚨 Is Playing It Safe Holding Your Business Back? 🚨

Taking risks doesn’t have to be reckless! Jordan Furniss, a serial entrepreneur, reputation expert, and Founder of Alfa Phox, joins Brooke Furniss to break down:

✅ How to take smart risks & avoid costly mistakes
✅ The power of online reviews & customer trust
✅ Why reputation management is your secret growth weapon

🚀 Whether you're a dealer, business owner, or entrepreneur, mastering risk-taking and digital reputation is key to long-term success in today’s market.

🔹 Connect with Our Speakers:
Jordan Furniss 👉 https://qrch.net/sqyqpppixhfb
Facts Not Feelings 👉 https://qrch.net/rvwds5eho042

🎧 Listen on Your Favorite Platform:
Apple Podcasts: https://apple.co/3DYjWN0
Spotify: https://spoti.fi/3DNNgFI
YouTube: https://bit.ly/3jDwPoO

➡️ This episode is packed with actionable insights to turn vendor relationships into real partnerships and build a stronger reputation in your industry.

💡 Enjoyed this episode? Like, comment & subscribe for more game-changing insights from Facts Not Feelings!

Chapters:

00:42 - Introduction

03:30 - How to Take Smart Business Risks Without Being Reckless

07:27 - Creating a Culture of Smart Risk-Taking in Your Business

10:40 - When Risks Don’t Pay Off: Lessons from Failure

14:48 - Balancing Innovation & Risk: Smart Growth Strategies

19:05 - Turning Negative Reviews into Business Growth Opportunities

23:18 - Why Online Reviews Define Your Business Reputation

27:09 - Proven Strategies to Improve Online Reputation

31:51 - Lightning Round: Facts, Risks & Shark Encounters!

🚗 The automotive industry is evolving fast! Are you keeping up?
Join me, Brooke Furniss, and Tim Cox, Co-Founder of CarNow, as we dive into the biggest shifts in car buying, leadership, and technology in today's automotive world. From rising interest rates to AI-driven solutions and the secret to high-performing dealerships, we break down Facts Not Feelings.

🔑 Main Takeaways:
1️⃣ Selling Cars the Way Customers Want to Buy – Why payment shopping is dominating the market and how top dealers are adapting.
2️⃣ AI & Digital Retailing – The right way to integrate AI without losing the human connection that drives car sales.
3️⃣ Leadership & Culture in Automotive – The one factor that separates high-performing dealerships from struggling ones.

Connect with Our Speakers:

• Tim Cox: https://qrch.net/sqvd5fb6322a
• BZ Consultants Group: https://qrco.de/bcqqFo

Listen on Your Favorite Platform:

• Apple Podcasts 🎙️ https://apple.co/3DYjWN0
• Spotify 🎧 https://spoti.fi/3DNNgFI
• YouTube ▶️ https://bit.ly/3jDwPoO

👉 If you found this valuable, drop a comment! Let us know your biggest takeaway, and don’t forget to like & subscribe for more Facts Not Feelings episodes.

🔔 Turn on notifications so you never miss out on expert insights that will transform the way you sell and service cars!

Chapters:

00:36 - 🚀 Welcome & The Story Behind "Facts Not Feelings”

03:47 - Adapting to Market Shifts & Evolving Customer Expectations

11:50 - Navigating EV Adoption & Market-Specific Strategies

14:08 - AI & Service: Enhancing Customer Experience the Right Way

19:46 - Leadership That Drives Success: Traits of Top Dealers

28:08 - Developing Future Leaders: The Power of Mindset and Growth

42:58 - Lightning Round & Closing Thoughts: Leadership, Laughs, and Lasting Impact

#CarBuying #Leadership #CustomerExperience