Episode 8: When the Shift Feels Overwhelming
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Episode 8: When the Shift Feels Overwhelming
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Episode Description:
In this episode of EveryDay Service, Kaiz and Michelle talk about one of the most common experiences in frontline work, that moment when everything feels like too much.
Whether it is a rush of guests at a hotel, a crowded café, or a busy checkout line, the pressure to handle everything at once can leave anyone feeling overwhelmed. But staying calm is not luck; it is a learned skill.
Through simple, real-world examples, they share a three-step reset Pause, Focus, and Share to help you regain control, manage stress, and keep delivering great service even when the pressure is high.
Today’s Mantra:
“I reduce overwhelm by focusing on one step at a time.”
Exercise for Frontliners:
When you feel that wave of stress, pause and breathe. Write down your top three priorities, then cross out two. Focus on completing the first one. This trains your mind to stay present and calm in the middle of chaos.
Manager Reflection:
Leaders, normalize this feeling for your teams. Before a busy shift, remind them to take things one customer at a time. Be visible, offer help, and lead by example. Your calm presence will set the tone for everyone.
Listen, reflect, and share this episode with someone who serves with heart.