Episode Description:

In this episode of Everyday Learning, Michelle and Kaiz explore the simple but powerful act of checking in — with both teammates and customers.

Service is not only about completing tasks but about creating genuine human connections. A quick “Is everything okay today?” to a quiet colleague or a thoughtful “Are you finding everything you’re looking for?” to a customer can completely change someone’s experience.

Through relatable examples from hospitality and retail, Michelle and Kaiz show how small, specific questions demonstrate care and awareness. Checking in reminds people that they are seen, heard, and valued — and that is what makes service meaningful.

Today’s Mantra:

“Connection makes you stronger.”

Exercise for Frontliners:

Send one supportive, two-line message to a teammate you have not spoken to in a while. It could be as simple as, “Hey, thinking of you. Hope you have a great shift.” Notice how it feels to reach out and strengthen that connection.

Manager Reflection:

In your next daily huddle, invite each team member to share one small win and one small challenge from their last shift. This simple practice encourages openness, builds empathy, and helps create a culture where checking in becomes second nature.

Listen, reflect, and share this episode with someone who serves with heart.