Episode Description:

In this episode of Everyday Learning, Michelle and Kaiz talk about a mindset shift that can transform the way teams work asking for help.

Many frontliners hesitate to ask for help, thinking it makes them look weak or unprepared. But in service, trying to do everything alone leads to stress, mistakes, and unhappy guests. True professionals know that teamwork is what keeps service consistent and customers satisfied.

Through real-life examples from restaurant life and daily service moments, Michelle and Kaiz show how asking for help builds trust, reduces pressure, and strengthens teamwork.

Today’s Mantra:

“Asking for help shows strength, not weakness.”

Exercise for Frontliners:

During your next shift, ask for help with one small task, even if you could do it yourself. It could be as simple as, “Can you watch my station for thirty seconds?” Notice how it feels to share responsibility and see how the team responds.

Manager Reflection:

Leaders, model this behaviour. Ask your team for input or assistance when needed. When managers demonstrate that asking for help is a sign of professionalism, it creates a culture of trust and collaboration where everyone supports one another.

Listen, reflect, and share this episode with someone who serves with heart.