Episode 2: The Moment I Realized Tech Is the Brand Experience
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Episode 2: The Moment I Realized Tech Is the Brand Experience
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In this episode of Hands-Off Hospitality, Angela shares the behind-the-scenes story of how a customer service role in a multi 7-figure coaching business revealed a game-changing truth:
Your tech is your brand experience.
When someone buys from you, their journey doesn’t begin with a logo or your Instagram bio—it starts with the systems they can’t even see. And when those backend automations break? It feels like your brand broke, too.
Angela walks you through:
- The inbox chaos that started it all
- The real cost of broken automations and missing welcome emails
- Why repeat questions = broken systems, not broken people
Want help turning your backend into a seamless brand experience?
Key Takeaway
The best brand experiences aren’t built on perfect design—they’re powered by systems your clients don’t notice… because they just work.
Mentioned in This Episode:
- Join The Systems Pharmacy
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